Nicole Cherry
Fort Wayne,IN
Summary
Dynamic and detail-oriented professional with a proven track record at Sam's Club, excelling in order fulfillment and customer service. Recognized for enhancing customer satisfaction through efficient order processing and teamwork. Skilled in multitasking and maintaining high productivity levels, consistently exceeding expectations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Sams Club
Fort Wayne, IN
08.2020 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Pulled orders quickly to maintain demanding productivity goals.
Bakery Cake Decorator
Fat Guy and an Oven
Hubbard, OH
08.2017 - 01.2019
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Cake Decorator
Wegmans
Williamsville, NY
08.2008 - 05.2010
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Education
Royalton Hartland HS
Middleport, NYSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Customer service
- Order picking skills
- Friendly and courteous
- Time management
- Punctual and reliable
- Order fulfillment
- Heavy lifting
- Palletizing
- Fulfillment processing
- Multitasking and organization
- Order verification
Timeline
Fulfillment Associate
Sams Club
08.2020 - Current
Bakery Cake Decorator
Fat Guy and an Oven
08.2017 - 01.2019
Cake Decorator
Wegmans
08.2008 - 05.2010
Royalton Hartland HS