Nicole Chisolm
Spring Hill,TN
Summary
Dynamic leader with a proven track record at General Motors Co, specializing in team motivation and daily workflow improvement. Excelled in fostering an inclusive environment, enhancing team performance by 30% through effective coaching and mentoring. Skilled in quality assurance and complaint resolution, adept at driving excellence and achieving stringent goals.
I had an elected position in the union as an alternate committee person. I was asked by the full time committee person asked me personally and I worked until we had an election where I won as his alternate. That I very much enjoyed doing.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
18
18
years of professional experience
Work History
Team Leader
General Motors Co
02.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Dialysis Technician
Fresenius Medical Care Holdings Inc.
11.2012 - 11.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Assistant Night Manager
The Video Shoppe
10.2006 - 11.2011
- Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.
- Handled escalated guest complaints with professionalism and empathy, finding solutions that maintained high levels of customer satisfaction while adhering to hotel policies.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Assisted in the training of new hires, providing coaching in customer service skills, company protocols, and standards of excellence.
- Managed employee scheduling for the night shift, taking into account individual preferences and balancing workloads to minimize burnout or fatigue.
Education
Dialysis Tech -
Fresenius Medical
Murfreesboro, TN05.2014
Associates - Medical Assistant
Kaplan Career Institute
Nashville, TN02.2014
Skills
- Team motivation
- Daily workflow improvement
- Mentoring
- Safety
- Safety processes and procedures
- Staff education and training
- Coaching
- Complaint resolution
- SMART goals
- Team assessment
- Leadership
- Multitasking
- Audit reporting
- Quality Assurance
- Team Leadership
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Timeline
Team Leader
General Motors Co
02.2016 - Current
Dialysis Technician
Fresenius Medical Care Holdings Inc.
11.2012 - 11.2015
Assistant Night Manager
The Video Shoppe
10.2006 - 11.2011
Dialysis Tech -
Fresenius Medical
Associates - Medical Assistant
Kaplan Career Institute
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