Nicole Christensen
Moses Lake,WA
Summary
Dynamic Hospitality Manager with a proven track record at Motel 6, excelling in guest relations and staff training. Enhanced operational efficiency through effective employee scheduling and cost-control measures, resulting in improved guest satisfaction. Strong problem-solving abilities and a commitment to health and safety compliance drive exceptional service in the hospitality industry.
Overview
21
21
years of professional experience
Work History
Hospitality Manager
Motel 6
Moses Lake, WA
09.2008 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Oversaw housekeeping staff, maintaining cleanliness standards and enhancing guest satisfaction.
- Developed training programs for new team members to improve service quality and operational efficiency.
- Implemented cost-control measures, optimizing resource allocation to reduce operational expenses.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Daycare Assistant
Michelle Alvarado
Moses Lake, WA
05.2005 - 05.2006
- Assisted in daily activities, fostering a safe and nurturing environment for children.
- Monitored children's behavior, implementing positive reinforcement strategies to encourage good conduct.
- Developed engaging educational activities to enhance children's cognitive and social skills.
Education
GED -
Skill Source
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
- Multitasking
- Problem-solving abilities
- Time management
- Teamwork and collaboration
- Front desk operations
- Facilities management
- Guest experiences
- Staff training
- Shift scheduling
- Customer service
- Guest liaison
- Hospitality and service industry background
Timeline
Hospitality Manager
Motel 6
09.2008 - Current
Daycare Assistant
Michelle Alvarado
05.2005 - 05.2006
GED -
Skill Source