Nicole Christianson
Fowlerville,MI
Summary
Accomplished Agency Owner at NICOLE CHRISTIANSON AGENCY LLC, Significantly enhanced client acquisition rates and agency revenue through strategic marketing and innovative sales techniques. Skilled in customer relations and operations management, I excel in building long-term client relationships and driving business growth. Demonstrated expertise in staff management and problem-solving, achieving consistent sales growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Agency Owner
NICOLE CHRISTIANSON AGENCY LLC
2022.06 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Launched successful referral initiatives which led to significant gains in new client acquisition rates.
- Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Balanced multiple priorities effectively as both an insurance producer responsible for generating sales and a business owner in charge of managing the overall agency operations.
- Expanded client base through effective networking, relationship management, and referrals.
- Managed financial aspects of the agency including budgeting, forecasting, expense control, and revenue generation for sustained profitability.
- Oversaw compliance with industry regulations and reporting requirements to maintain a strong standing within the marketplace.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Collaborated with underwriters to negotiate favorable terms on behalf of clients while maintaining sound risk management practices within the agency portfolio.
- Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Achieved consistent growth in annual sales by developing a thorough understanding of market trends and customer needs.
- Developed custom insurance solutions tailored to individual clients'' unique needs for increased satisfaction and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Developed promotional plans and customer acquisition strategies and realized 20% jump in new business.
OFFICE MNAGER / INSURANCE PRODUCER / PROTEGE
FARMERS INSURANCE (FARMERS AGENT)
2018.01 - 2022.05
- Bound $107,000 in new business premium annually.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
INSURANCE SALES PRODUCER
MULTIPLE AGENCIES
2014.06 - 2017.08
- Meeting monthly sales goal.
- Achieved consistent sales targets by utilizing effective prospecting techniques and maintaining a strong pipeline of potential clients.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Streamlined sales processes, implementing efficient strategies that accelerated closing times and increased productivity.
- Implemented effective cross-selling techniques, identifying opportunities to upsell additional lines of coverage or related products that would benefit clients.
Education
BBA - FINANCE
CLEARY UNIVERISTY
HOWELL MI05.2006
Skills
- Customer Relations
- Administering budgets
- Small Business operations
- Oversee producers
- Verbal and written communication
- Relationship Building
- Marketing
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Goal Setting
Timeline
Agency Owner
NICOLE CHRISTIANSON AGENCY LLC
2022.06 - Current
OFFICE MNAGER / INSURANCE PRODUCER / PROTEGE
FARMERS INSURANCE (FARMERS AGENT)
2018.01 - 2022.05
INSURANCE SALES PRODUCER
MULTIPLE AGENCIES
2014.06 - 2017.08
BBA - FINANCE
CLEARY UNIVERISTY
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