Makhya Bikar
Winterhaven
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
M. Nicole West State Farm Agency
08.2023 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assisted customers with completing insurance documents to avoid missed information.
- Set up customer payment plans to cover annual policies and renewals.
- Assessed customer needs and recommended suitable insurance policies.
Administrative Assistant
Cypress Preschool & Learning Center
01.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Familiarized parents with center's policies, regulations, fees and curriculum.
Customer Service Associate
Lowes Home Improvment
03.2019 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Coordinated efficient product deliveries to meet customers' demands.
Education
Auburndale Senior High School
Auburndale, FL05-2021
Skills
- Problem Solving
- Account updating
- Clear communication
- Adaptability
- Quality control
- Patience
- Product knowledge
- Time Management
Certification
Licensed 4-40 Customer Representative - 2023 - current
Timeline
Insurance Customer Service Representative
M. Nicole West State Farm Agency
08.2023 - Current
Administrative Assistant
Cypress Preschool & Learning Center
01.2021 - 08.2023
Customer Service Associate
Lowes Home Improvment
03.2019 - 12.2021
Auburndale Senior High School
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