Nicole C. Nardacci
Cody,WY
Summary
Customer success professional with deep experience managing high-volume B2B accounts from onboarding through retention. Supports account health tracking, technical escalations, and business reviews using CRM data to improve forecasting, speed onboarding, and strengthen client satisfaction.
Overview
14
14
years of professional experience
Work History
Business Development And Sales
TCT
08.2012 - Current
- Acted as the primary contact for diverse B2B accounts, handled technical escalations and conducted regular business reviews to minimize churn and enhance retention.
- Led hosted PBX deployments from start to finish, translating business requirements into cloud communication designs that improved onboarding speed and time-to-value.
- Supported account health tracking and implementation pipelines in CRM and customer success platforms to support accurate forecasting and reliable delivery of enterprise CaaS solutions.
- Worked across engineering, product, and client teams to align solution delivery with business goals and maintain connectivity and service quality.
- Provided ongoing success support for enterprise accounts.
- Advanced from entry-level position to mid-level sales role in a progressive career path.
Inventory Manager
MTN GRL
WYO
03.2021 - 01.2025
- Created SOPs for inventory management and integrated product data within Shopify to streamline inventory processes.
- Implemented new POS system and provided technical support to ensure smooth daily operations.
- Designed, built, and maintained Shopify e-commerce platform for company sales and online presence.
Education
Bachelor of Science - Business Administration, Management
Montana State University
Billings, MTSkills
- Sales forecasting
- CRM software
- Technical consulting
- Performance Management
- Project management
- Sales training
- Sales coaching
- Client escalation
- Customer satisfaction
- Cross-functional collaboration
- Microsoft Office
- Google drive
Timeline
Inventory Manager
MTN GRL
03.2021 - 01.2025
Business Development And Sales
TCT
08.2012 - Current
Bachelor of Science - Business Administration, Management
Montana State University