Nicole Colbert
Atlanta,GA
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Patient Liability Specialist
Piedmont HealthCare
07.2024 - 12.2024
- Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients and insurance companies .
- Managed over 100 patient account collections for increased revenue recovery.
- Ensured full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
Customer Service Manager
Alorica
01.2020 - 09.2024
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Handled up to 70 escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
Customer Service Representative Specialist
Emory Healthcare
04.2014 - 01.2020
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Managed approximately 50 incoming calls, emails and faxes per day from potential customers, clients and residents.
- Provided backup to front desk to step in to assist with various tasks. Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Seasonal Customer Service Manager
Walmart
09.2009 - 09.2019
- Coached 30 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Associate of Business Administration - Business Administration
Atlanta Metropolitan State College
Atlanta, GA05.2018
Skills
- Staff Training
- Customer Service
- Payment Processing
- Call Volume Analysis
- Account Updating
- Inbound Customer Calls
- Data Entry
- Agent Support
- Microsoft Office
- HIPAA Trained
- Epic Certified
- Medical Coding
Timeline
Revenue Cycle Patient Liability Specialist
Piedmont HealthCare
07.2024 - 12.2024
Customer Service Manager
Alorica
01.2020 - 09.2024
Customer Service Representative Specialist
Emory Healthcare
04.2014 - 01.2020
Seasonal Customer Service Manager
Walmart
09.2009 - 09.2019
Associate of Business Administration - Business Administration
Atlanta Metropolitan State College
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