Sasha Alexander
Brooklyn,NY
Summary
Service-driven healthcare professional with a Bachelor’s degree in Health Sciences and a diverse background spanning patient access, pharmacy operations, patient care, and research. Proficient in managing administrative workflows, verifying insurance, coordinating patient services, and navigating EHR systems such as Epic. Recognized for delivering excellent customer service, solving problems efficiently, and collaborating across departments to support quality care and operational goals. Passionate about improving healthcare delivery through streamlined processes and compassionate, mission-aligned service. Actively seeking a rewarding healthcare opportunity and willing to relocate to New York City.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Patient Access Specialist- Revenue Cycle
AdventHealth
Altamonte Springs, FL
07.2024 - Current
- Patient Registration & Scheduling – Accurately register patients, verify insurance, and schedule appointments.
- Insurance Verification – Confirm patient eligibility, coverage, and obtain necessary authorizations.
- Customer Service – Provide compassionate and professional assistance to patients, families, and healthcare staff.
- High-Volume Data Entry with 98%+ Accuracy.
- Electronic Health Record System (EPIC).
- Billing & Payment Processing – Collect co-pays, explain billing policies, and assist with financial arrangements.
- HIPAA Compliance – Ensure patient information confidentiality and adhere to healthcare privacy regulations.
- Pre-Admission– Assist patients with pre-registration, intake forms, and required documentation.
- Problem-Solving & Conflict Resolution – Address patient concerns, resolve issues related to insurance or billing, and escalate complex cases as needed.
Research Assistant/ Student
University Of Central Florida
Orlando, FL
05.2022 - 08.2022
- Assisted with data entry and organization for the Autism Research Program
- Reviewed manuscripts and conducted article critiques
- Maintained up-to-date records of research activities and results
- Gathered, arranged, and corrected research data to create representative graphs and charts for presentations
- Assist with projects
Patient Care Assistant
Private Hospice Care
New York, NY
02.2015 - 08.2015
- Delivered compassionate, personalized care and emotional support to patients and families.
- Assisted with pain management and comfort measures, including medication administration and monitoring.
- Implemented individualized care plans in collaboration with interdisciplinary teams.
- Facilitated end-of-life discussions, coordinated symptom management, and ensured continuity of care.
- Collaborated with nurses, social workers, and spiritual care providers for holistic care delivery.
- Scheduled and managed patient appointments for timely service coordination.
- Conducted health assessments and screenings to monitor patient status.
Customer Service Representative
Simple Beauty
Brooklyn, NY
07.2009 - 03.2014
- Provided expert guidance on health and beauty products, including skincare, haircare, makeup, and wellness supplements based on customer needs
- Managed inventory levels and processed orders efficiently to meet customer demands and minimize stockouts
- Delivered exceptional customer service by actively listening to inquiries and resolving complaints promptly, ensuring a positive shopping experience
- Processed customer transactions accurately using the Point-of-Sale system, handled returns and exchanges, and maintained an organized store environment
- Trained new employees
Pharmacy Technician and Customer Service Rep
Harrico Church Pharmacy
Brooklyn, NY
12.2002 - 07.2009
- Dispensed prescribed medications accurately, ensuring proper labeling and regulatory compliance.
- Delivered exceptional customer service through medication counseling and OTC recommendations under pharmacist supervision.
- Managed inventory, conducted stock assessments, and coordinated with suppliers to maintain adequate supply and minimize waste.
- Processed and verified prescription orders, including data entry, insurance verification, and refill authorizations while maintaining confidentiality.
- Ensured compliance with pharmacy laws, HIPAA guidelines, and controlled substance handling procedures.
- Trained new hires on pharmacy procedures and best practices.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL08-2022
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL12-2016
Skills
- Strong communication skills
- Interpersonal skills
- Attention to detail
- Time Management in Fast-Paced Environments
- Cross-Functional Team Collaboration (Healthcare Staff and Administrative Teams)
- Conflict Resolution and Problem-Solving
- Patience and Compassion
- Insurance verification and processing
- EHR System (EPIC)
- Proficiency in data entry and documentation accuracy
- Computer skills (eg Microsoft Office Suite)
- HIPAA Compliance
- Patient Registration and Intake Processing
Certification
- Electronic Health Records and Reimbursement Specialist - In Progress.
Timeline
Patient Access Specialist- Revenue Cycle
AdventHealth
07.2024 - Current
Research Assistant/ Student
University Of Central Florida
05.2022 - 08.2022
Patient Care Assistant
Private Hospice Care
02.2015 - 08.2015
Customer Service Representative
Simple Beauty
07.2009 - 03.2014
Pharmacy Technician and Customer Service Rep
Harrico Church Pharmacy
12.2002 - 07.2009
Associate of Arts - General Studies
Seminole State College of Florida
Bachelor of Science - Health Sciences
University of Central Florida