Takita Joyner
Zebulon,NC
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Specialist
Legacy Healthcare Services
Raleigh, NC
05.2024 - 11.2024
- Updated and maintained databases with current information.
- Managed workflow processes between departments within an organization while adhering to established deadlines.
- Maintained accurate records of all transactions related to patient accounts including account adjustments, credit balance refunds.
- Reached out to responsible individuals to collect on outstanding debts.
- Verified patient eligibility for coverage prior to submitting claims for payment.
- Reconciled computer reports with manually maintained ledgers.
- Ensured compliance with HIPAA regulations regarding the protection of confidential information.
Patient Access Representative
ECU-Health Hospital
Roanoke Rapids, NC
05.2022 - 04.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Medical Records
Signature Healthcare LLC
Roanoke Rapids, NC
02.2018 - 05.2022
- Managed release of information requests and identified requestors as patient, relation or provider.
- Processed and invoiced records requests from patients, providers and third parties.
- Verified insurance eligibility prior to releasing protected health information.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Compiled discharge summaries for all discharged patients.
- Updated patient demographic and insurance information in the medical record system.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Tracked and processed release of information requests.
Education
Associate of Applied Science -
Halifax Community College
Weldon, NC06.2020
Medical Billing Coding Certificate -
Halifax Community College
Weldon, NCFront Office Certificate -
Halifax Community College
Weldon, NCFinance Certificate -
Halifax Community College
Weldon, NCSkills
- Registration Process Administration
- HIPAA Privacy Standards Expertise
- Active Listening
- Customer Engagement
- Analytical Problem Solving
- Inspiring Team Engagement
- Strategic Decision-Making
- Strong Verbal Skills
- Strong Communication Skills
- Effective Multitasking
- Effective Phone and Email Interactions
- Healthcare Terminology
- Experienced with Office Equipment
- Benefits Communication
- Healthcare Management Systems
- Job skill building
Timeline
Revenue Cycle Specialist
Legacy Healthcare Services
05.2024 - 11.2024
Patient Access Representative
ECU-Health Hospital
05.2022 - 04.2024
Medical Records
Signature Healthcare LLC
02.2018 - 05.2022
Associate of Applied Science -
Halifax Community College
Medical Billing Coding Certificate -
Halifax Community College
Front Office Certificate -
Halifax Community College
Finance Certificate -
Halifax Community College
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