Nicole Commander
Gallatin,TN
Summary
Healthcare professional with 17 years of experience in clinical nursing and program management. Demonstrated leadership as Enterprise Client Success Manager at Authenticx and Manager of Medical Management & Global Assistance at Seven Corners. Expertise in cross-functional collaboration, strategic planning, and process optimization. Committed to enhancing team performance and operational efficiency in healthcare settings.
Overview
16
16
years of professional experience
Work History
Enterprise Client Success Manager
Authenticx
Remote
03.2023 - Current
- Formulated tailored solutions based on client needs and feedback to enhance satisfaction.
- Analyzed customer usage data to identify trends and propose service enhancements.
- Delivered insights on client feedback to support strategic management decisions.
- Partnered with cross-functional client teams and executive stakeholders to drive adoption and platform expansion aligned with business goals, achieving a 35% increase in platform utilization.
- Implemented process improvements to elevate customer experience across all interactions.
Registered Nurse, Medical-Surgical Unit (Contract)
Ascension St. Thomas Midtown Medical Center
Nashville, TN
03.2022 - 06.2022
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Acted as patient advocate and implemented total patient care through team nursing process.
Manager of Utilization Review & Case Mgt. - Remote
Seven Corners, Inc.
Remote
07.2016 - 03.2022
- Directed team of 13 Registered Nurses and Licensed Clinical Social Workers in Utilization Review and Case Management processes.
- Collaborated with operations and clinical leadership to streamline workflows, reducing administrative burden by 25%.
- Developed training programs to improve employee knowledge of best practices, enhancing customer satisfaction.
- Resolved internal and customer-related issues daily, driving strategic improvements.
Senior Nurse Case Manager - Remote
Seven Corners, Inc.
Remote
07.2016 - 06.2018
- Applied utilization review processes, including InterQual criteria, to researched cases to evaluate and establish medical necessity and cost-effectiveness of services.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
- Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
- Referred cases to secondary review for failure to meet medical necessity criteria.
Registered Nurse, Float Pool
TriStar Hendersonville Medical Center
Hendersonville, TN
01.2012 - 03.2017
- As a part of the hospital's internal resource pool, provided direct patient care in the following areas: Nursing Supervision, Critical Care, Emergency Department, Medical-Surgical, PACU, Same Day Surgery, and Endoscopy.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Registered Nurse II - Burn ICU
Vanderbilt University Medical Center
Nashville, TN
03.2011 - 01.2012
- Provided nursing care to critically-ill patients suffering from traumatic, chemical, thermal, and inahalational injuries.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Achieved best possible outcomes for nursing sensitive indicators, core measures, HCAPS, patient satisfaction and associate satisfaction.
Registered Nurse - Early Morning Admissions
Ascension St. Thomas Midtown Medical Center
Nashville, TN
02.2010 - 12.2010
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
Education
Bachelor of Science - Nursing
Belmont University
Nashville, TN12.2010
Skills
- Clinical expertise
- Relationship management
- Emotional intelligence
- Financial acumen
- Team leadership
- Workflow optimization
- Problem-solving mindset
- Analytical skills
- Policy development
Licenses
- Registered Nurse (RN): 173997 - Nurse License Compact (NLC), Tennessee State Board of Nursing
Timeline
Enterprise Client Success Manager
Authenticx
03.2023 - Current
Registered Nurse, Medical-Surgical Unit (Contract)
Ascension St. Thomas Midtown Medical Center
03.2022 - 06.2022
Manager of Utilization Review & Case Mgt. - Remote
Seven Corners, Inc.
07.2016 - 03.2022
Senior Nurse Case Manager - Remote
Seven Corners, Inc.
07.2016 - 06.2018
Registered Nurse, Float Pool
TriStar Hendersonville Medical Center
01.2012 - 03.2017
Registered Nurse II - Burn ICU
Vanderbilt University Medical Center
03.2011 - 01.2012
Registered Nurse - Early Morning Admissions
Ascension St. Thomas Midtown Medical Center
02.2010 - 12.2010
Bachelor of Science - Nursing
Belmont University
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