Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Jessica M Novak

Jessica M Novak

Austin,TX

Summary

Experienced Client Success Manager with a proven track record of over 10 years in sales, customer service, and relationship management across various industries. Demonstrated success in driving client attainment, leading strategic initiatives, and providing data-driven solutions to optimize client growth and retention. Adept at solving complex challenges, building loyalty, and thriving in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Enterprise Client Success Manager

KaiNexus
02.2024 - Current
  • Serve as the primary point of contact for key accounts, ensuring client satisfaction and retention across multiple industries.
  • Utilize data analytics to identify opportunities for account expansion, driving a 20% increase in revenue within 6 months.
  • Collaborate with cross-functional teams to execute strategic account plans and identify upsell opportunities.
  • Spearhead client-focused initiatives, resulting in improved NPS scores by 15%.

Client Success Manager

CS DISCO
07.2020 - 08.2023
  • Serve as the primary point of contact for key accounts, ensuring client satisfaction and retention across healthcare and manufacturing industries.
  • Utilize data analytics to identify opportunities for account expansion, driving a 20% increase in revenue within 6 months.
  • Collaborate with cross-functional teams (Sales, Marketing, and Product) to execute strategic account plans and identify upsell opportunities.
  • Spearhead client-focused initiatives, resulting in improved NPS scores by 15%.

Sr. Business Development

CS DISCO
10.2019 - 07.2020
  • Identified and qualified high-value prospects, contributing to a 30% growth in the company’s enterprise legal SaaS portfolio.
  • Strengthened partnerships by delivering personalized insights and solutions aligned with client needs.

SR. Account Executive

Web.com
01.2013 - 01.2019
  • Consistently exceeded monthly sales quotas, driving outbound sales for enterprise clients and achieving a 125% quota attainment rate in 2018.
  • Played a pivotal role in new product testing and development, contributing to a 10% improvement in departmental sales performance.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.

Brand Ambassador

L'Oreal Company
01.2012 - 01.2015
  • Curated high-impact events and implemented sales strategies that increased product revenue by 15% across the territory.
  • Conducted product training for retail partners, improving storefront performance metrics.

Education

Associate of Science - Business Management, Business and Marketing

Temple College
Temple, TX

Skills

  • Microsoft suites
  • SalesForce
  • SalesLoft
  • Dialpad
  • GSuites
  • Problem Solver
  • Time Management
  • Conflict Resolution
  • Negotiation
  • Customer retention
  • Data analytics
  • Key performance indicators
  • Customer satisfaction
  • Growth strategies
  • Client relationship management
  • Account oversight
  • Upselling strategies
  • Client onboarding

References

  • Dawn Alison, dawnalison@gmail.com
  • Rebecca Vescerra, Rebecca@luxurypresence.com
  • Jaime Aguliar, jamiefiallos@gmail.com

Certification

  • LinkedIn: Customer Success Engagement Evaluation
  • Customer Success & Sales

Timeline

Enterprise Client Success Manager

KaiNexus
02.2024 - Current

Client Success Manager

CS DISCO
07.2020 - 08.2023

Sr. Business Development

CS DISCO
10.2019 - 07.2020

SR. Account Executive

Web.com
01.2013 - 01.2019

Brand Ambassador

L'Oreal Company
01.2012 - 01.2015

Associate of Science - Business Management, Business and Marketing

Temple College

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Jessica M Novak