Nicole Cooks

• Performed treatments and created and maintained records of treatment according to company policy.
• Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
• Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
• Guided patients through process, explaining what to expect and how to follow up to improve results.
• Contacted patients to prepare for treatment, follow up after services and recommend promotions.
• Cleaned and disinfected equipment to promote safe and sanitary environment.
• Studied ingredients in products to explain benefits to clients.
• Created repeat business by developing long-term relationships with regular customers.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Discussed procedures and treatment options with clients.
• Performed consultations for patients before scheduling treatments.

• Taught customers how to apply makeup and recommended optimal products.
• Maintained in-depth knowledge of company brand to best serve customers and drive sales.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Completed timely and accurate resets based on seasonal demands and special promotional requirements.
• Kept counters and work spaces clean and neat.
• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Opened new product boxes and stocked items in displays.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Trained new staff in product knowledge and customer service protocols.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Recommended specific hair and beauty products to meet individual customer needs.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Managed efficient cash register operations.

-Performed laser hair removal consultations

-Performed laser hair removal on up to 20 clients per day using three different types of lasers

-Kept accurate detailed records of each clients treatments, including settings, concerns, and updating content forms

-Sold new packages of LHR and upsold existing packages

• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Demonstrated and explained use of different beauty products to educate customers.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Applied various layers of makeup to performers and customers to obtain necessary effect and look.
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

-Perform facial including diamond tip microdermabrasion and glycolic peels

-Had high volume appointments for Laser Hair Removal (5-15) per day

-Perform cool sculpting om patients (1-3) per day

Perform Skin Tightening and cellulite reduction treatments

-sell and upsell service packages everyday

-maintain phone , client's service records and appointment bookings, as well as record specific treatment types and settings every day

-Opened and closed facility everyday

-Managed Departments in New Jersey, Pennsylvania, Maryland, Delaware.

-Carried out all aspects of setting up patient service center from furnishing,purchasing, ordering, as well as marketing initiatives

-made weekly visits to all doctors in the surrounding areas to effectively communicate the highest level of service

-Responsible for staffing, scheduling, payroll and performance management of twenty PSCs