NICOLE COPELAND
Virginia Beach,VA
Summary
Dependable receptionist administrator with 20+ years supporting front desk operations in busy office settings. Skilled in scheduling, call handling, patient check-ins, and electronic records, with a strong focus on accuracy, confidentiality, and welcoming service.
Overview
26
26
years of professional experience
Work History
Receptionist Administrator
Norfolk Psychiatric Center, Commonwealth Medical
Norfolk, Virginia
12.2012 - Current
- Coordinated appointment scheduling and patient check-ins, enhancing overall office efficiency.
- Delivered exceptional service to patients and visitors, fostering a welcoming environment.
- Managed daily front desk activities, facilitating smooth workflow and high-quality service.
- Maintained and updated patient records, upholding confidentiality standards and regulatory compliance.
Receptionist
BEACH FUNERAL SERVICES
Virginia Beach, Virginia
03.2006 - 12.2011
- Greeted grieving families with compassionate service at funeral services reception desk.
- Answered incoming calls and relayed messages for funeral directors.
- Scheduled visitations, viewings, and arrangement conference appointments.
- Maintained confidential client records and service paperwork.
- Directed visitors to chapel, office, and family seating areas.
Receptionist
PG THOMASSON FUNERAL SERVICES
Virginia Beach, Virginia
01.2001 - 01.2005
- Welcomed visitors with warmth, providing information and support during their visit.
- Maintained composure during challenging situations, providing reassurance and support to visitors.
- Managed incoming calls and directed inquiries to appropriate staff, ensuring efficient communication.
- Responded to phone inquiries with clarity, ensuring accurate information was communicated.
- Facilitated a comforting atmosphere for families, ensuring their needs were met promptly.
- Coordinated scheduling of appointments and management of calendars, enhancing overall workflow.
- Performed clerical duties, including filing and data entry, ensuring organized records.
Education
High School Diploma -
BAYSIDE HIGH SCHOOL
Virginia Beach, VA06-2021
Skills
- Appointment scheduling
- Calendar management
- Patient registration
- Front desk systems
- Electronic records
- Records management
- Data entry
- Office administration
- Call handling
- Patient support
Timeline
Receptionist Administrator
Norfolk Psychiatric Center, Commonwealth Medical
12.2012 - Current
Receptionist
BEACH FUNERAL SERVICES
03.2006 - 12.2011
Receptionist
PG THOMASSON FUNERAL SERVICES
01.2001 - 01.2005
High School Diploma -
BAYSIDE HIGH SCHOOL