Nicole Cordova
Sales
Norwalk,CA
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Empress Real Estate Investments
Long Beach, CA
01.2023 - Current
- Delivered exceptional client service by addressing inquiries and resolving issues efficiently.
- Coordinated and managed transactions from initiation through completion to ensure accuracy and timeliness.
- Served as a primary point of contact between clients, agents, vendors, and internal teams.
- Monitored deadlines and ensured compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of product offerings to enhance customer interactions and support.
Order Fulfillment Associate
Fashion Nova
Santa Fe Springs, CA
07.2020 - 12.2022
- Coordinated inventory management, ensuring accurate stock levels for timely shipments.
- Trained new associates on best practices for inventory management and order fulfillment.
- Monitored inventory levels, performing regular stock audits to maintain optimal supplies.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Cashier/Customer Service
TJ Maxx
Norwalk, CA
03.2017 - 06.2020
- Provided friendly, efficient customer service in fast-paced retail environment.
- Trained new team members on register operations and customer service protocols.
- Assisted customers with inquiries, enhancing overall shopping experience through effective communication.
- Promoted store programs, including loyalty and rewards initiatives.
- Operated cash register efficiently, processing transactions and managing cash flow accurately.
- Ensured merchandise pricing accuracy, reducing discrepancies at point of sale.
Education
Associate Degree - Diagnostic Medical Sonography
Pci College
Cerritos, CA06.2017
Skills
- Interpersonal and written communication
- Scheduling and Calendar Management
- Client relationship building
- Problem-solving skills
- Support inquiry assistance
- Documentation and Data Entry
- Cross-team Communication
- Time Management
- Process and Workflow Support
Languages
English
Spanish
Timeline
Client Support Specialist
Empress Real Estate Investments
01.2023 - Current
Order Fulfillment Associate
Fashion Nova
07.2020 - 12.2022
Cashier/Customer Service
TJ Maxx
03.2017 - 06.2020
Associate Degree - Diagnostic Medical Sonography
Pci College