Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Cotton

Phoenix,AZ

Summary

Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility with a company I can grow with and learn from.

Overview

10
10
years of professional experience

Work History

Credentialing Assistant

Arizona Board of Behavioral Health
09.2023 - Current
  • Conducted thorough evaluations of licensure applications.
  • Collected test scores from national testing organizations.
  • Managed applicant registration with national testing agencies.
  • Responded to general inquiries about application process via phone and email.
  • Managed fingerprint processing tasks effectively.
  • Ensured accuracy of payments and fulfilled additional responsibilities.

Eligibility Interviewer

Department of Economics and Security
02.2023 - 09.2023
  • Deliver exceptional customer support in dynamic call center setting.
  • Gathered data to assess eligibility for medical assistance.
  • Utilized computer systems to input data and manage application completion.
  • Verify client information by interacting with internal and external customers, and federal, state, and local entities
  • Acquired knowledge of program policies and procedures through ongoing study.

Starts Coordinator (Scheduler)

Roadrunner Drywall & Paint
05.2022 - 01.2023
  • Coordinate drywall stock scheduling through email and phone communication.
  • Coordinated with Valley Wide regarding necessary stock items.
  • Collaborated with account managers and accounting on purchasing orders.

Customer Care Representative

United Freight Services
06.2021 - 04.2022
  • Managed customer inquiries with professionalism.
  • Coordinated delivery schedules and managed fee collections including CODs, storage, and jobsite fees.
  • Collaborate with warehouse manager and staff to ensure efficient operations.
  • Resolved customer issues through strategic problem-solving.
  • Tracked orders placed and supported requests from other docks.

Customer Service Representative I

Arizona Department of Liquor Licensing and Control
03.2021 - 06.2021
  • Activated phones at start of day and deactivated them at day's end.
  • Managed opening and closing procedures efficiently.
  • Ensured TV functionality in the main lobby.
  • Handled incoming calls and recorded messages.
  • Welcomed clients upon arrival.
  • review and process renewals for licenses
  • Sort incoming mail and manage outgoing mail processes.
  • maintain the lobby(wiping down the counters hourly due to Covid)
  • Documented daily activities in a structured log.
  • Ensure CSR engagement with incoming clients.

Administrative Assistant to the Police Major

Atlanta Police Department
08.2019 - 12.2020
  • Supported Police Major in daily operations.
  • Coordinated staff meetings.
  • Capture key points from meetings.
  • Oversaw the assessment process for team performance.
  • Oversaw calendar appointments and organized meetings for senior executives.
  • Streamlined communication processes between departments to enhance collaboration.
  • Coordinated timely acquisition of supplies.

Office Support Assistant, Sr

Atlanta Police Department
08.2017 - 08.2019
  • Welcomed and supported guests.
  • Screened incoming calls and transferred them to appropriate departments.
  • Managed closure permit logs and maintained inventory of office supplies.
  • Managed departmental records during Administrative Assistant's absence.
  • Provided support to multiple management professionals.
  • Documented critical details for Incident Command System during emergencies and planned operations.
  • Ensures database integrity and functionality for Special Operations Section units.
  • Processed payments for street closure permits.

Weekend Guest Coordinator/ Cashier

Zoo Atlanta
05.2017 - 09.2017
  • Handled incoming calls with a positive attitude.
  • Answered inquiries, provided detailed information, and explained policies and procedures to guests.
  • Documented guest concerns and suggestions.
  • Ensure correct completion of various forms.
  • Supported Manager of Guest Experience with email communications.
  • Maintain positive working relationships and communications within the Membership Team and other staff

Clerk of Court

Maricopa County Superior Court
11.2015 - 11.2016
  • Delivered comprehensive customer support.
  • Operated Qmatic system efficiently.
  • Conducted comprehensive processing of public records.
  • Managed extensive document intake efficiently.
  • Conducted thorough research on cases and files for clients.
  • Maintained confidentiality of sealed documents.
  • Handled bond transactions accurately.
  • Handled extensive cashiering duties effectively.
  • Processed new complaints and petitions after reviewing files.
  • Managed mail processing tasks at Civil desk.
  • Provided assistance to customers during phone calls.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
11.2013

Associate of Science - Criminal Justice

San Diego Miramar College
San Diego, CA
05.2005

Skills

    Highly dependable

    Excellent attention to detail

    Fast Learner

Timeline

Credentialing Assistant

Arizona Board of Behavioral Health
09.2023 - Current

Eligibility Interviewer

Department of Economics and Security
02.2023 - 09.2023

Starts Coordinator (Scheduler)

Roadrunner Drywall & Paint
05.2022 - 01.2023

Customer Care Representative

United Freight Services
06.2021 - 04.2022

Customer Service Representative I

Arizona Department of Liquor Licensing and Control
03.2021 - 06.2021

Administrative Assistant to the Police Major

Atlanta Police Department
08.2019 - 12.2020

Office Support Assistant, Sr

Atlanta Police Department
08.2017 - 08.2019

Weekend Guest Coordinator/ Cashier

Zoo Atlanta
05.2017 - 09.2017

Clerk of Court

Maricopa County Superior Court
11.2015 - 11.2016

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Science - Criminal Justice

San Diego Miramar College

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