Nicole Cotton
Phoenix,AZ
Summary
Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility with a company I can grow with and learn from.
Overview
10
10
years of professional experience
Work History
Credentialing Assistant
Arizona Board of Behavioral Health
Phoenix, AZ
09.2023 - Current
- Conducted thorough evaluations of licensure applications.
- Collected test scores from national testing organizations.
- Managed applicant registration with national testing agencies.
- Responded to general inquiries about application process via phone and email.
- Managed fingerprint processing tasks effectively.
- Ensured accuracy of payments and fulfilled additional responsibilities.
Eligibility Interviewer
Department of Economics and Security
Phoenix, AZ
02.2023 - 09.2023
- Deliver exceptional customer support in dynamic call center setting.
- Gathered data to assess eligibility for medical assistance.
- Utilized computer systems to input data and manage application completion.
- Verify client information by interacting with internal and external customers, and federal, state, and local entities
- Acquired knowledge of program policies and procedures through ongoing study.
Starts Coordinator (Scheduler)
Roadrunner Drywall & Paint
Scottsdale, AZ
05.2022 - 01.2023
- Coordinate drywall stock scheduling through email and phone communication.
- Coordinated with Valley Wide regarding necessary stock items.
- Collaborated with account managers and accounting on purchasing orders.
Customer Care Representative
United Freight Services
Phoenix, AZ
06.2021 - 04.2022
- Managed customer inquiries with professionalism.
- Coordinated delivery schedules and managed fee collections including CODs, storage, and jobsite fees.
- Collaborate with warehouse manager and staff to ensure efficient operations.
- Resolved customer issues through strategic problem-solving.
- Tracked orders placed and supported requests from other docks.
Customer Service Representative I
Arizona Department of Liquor Licensing and Control
Phoenix, AZ
03.2021 - 06.2021
- Activated phones at start of day and deactivated them at day's end.
- Managed opening and closing procedures efficiently.
- Ensured TV functionality in the main lobby.
- Handled incoming calls and recorded messages.
- Welcomed clients upon arrival.
- review and process renewals for licenses
- Sort incoming mail and manage outgoing mail processes.
- maintain the lobby(wiping down the counters hourly due to Covid)
- Documented daily activities in a structured log.
- Ensure CSR engagement with incoming clients.
Administrative Assistant to the Police Major
Atlanta Police Department
Atlanta, GA
08.2019 - 12.2020
- Supported Police Major in daily operations.
- Coordinated staff meetings.
- Capture key points from meetings.
- Oversaw the assessment process for team performance.
- Oversaw calendar appointments and organized meetings for senior executives.
- Streamlined communication processes between departments to enhance collaboration.
- Coordinated timely acquisition of supplies.
Office Support Assistant, Sr
Atlanta Police Department
Atlanta, GA
08.2017 - 08.2019
- Welcomed and supported guests.
- Screened incoming calls and transferred them to appropriate departments.
- Managed closure permit logs and maintained inventory of office supplies.
- Managed departmental records during Administrative Assistant's absence.
- Provided support to multiple management professionals.
- Documented critical details for Incident Command System during emergencies and planned operations.
- Ensures database integrity and functionality for Special Operations Section units.
- Processed payments for street closure permits.
Weekend Guest Coordinator/ Cashier
Zoo Atlanta
Atlanta, GA
05.2017 - 09.2017
- Handled incoming calls with a positive attitude.
- Answered inquiries, provided detailed information, and explained policies and procedures to guests.
- Documented guest concerns and suggestions.
- Ensure correct completion of various forms.
- Supported Manager of Guest Experience with email communications.
- Maintain positive working relationships and communications within the Membership Team and other staff
Clerk of Court
Maricopa County Superior Court
Phoenix, AZ
11.2015 - 11.2016
- Delivered comprehensive customer support.
- Operated Qmatic system efficiently.
- Conducted comprehensive processing of public records.
- Managed extensive document intake efficiently.
- Conducted thorough research on cases and files for clients.
- Maintained confidentiality of sealed documents.
- Handled bond transactions accurately.
- Handled extensive cashiering duties effectively.
- Processed new complaints and petitions after reviewing files.
- Managed mail processing tasks at Civil desk.
- Provided assistance to customers during phone calls.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ11.2013
Associate of Science - Criminal Justice
San Diego Miramar College
San Diego, CA05.2005
Skills
Highly dependable
Excellent attention to detail
Fast Learner
Timeline
Credentialing Assistant
Arizona Board of Behavioral Health
09.2023 - Current
Eligibility Interviewer
Department of Economics and Security
02.2023 - 09.2023
Starts Coordinator (Scheduler)
Roadrunner Drywall & Paint
05.2022 - 01.2023
Customer Care Representative
United Freight Services
06.2021 - 04.2022
Customer Service Representative I
Arizona Department of Liquor Licensing and Control
03.2021 - 06.2021
Administrative Assistant to the Police Major
Atlanta Police Department
08.2019 - 12.2020
Office Support Assistant, Sr
Atlanta Police Department
08.2017 - 08.2019
Weekend Guest Coordinator/ Cashier
Zoo Atlanta
05.2017 - 09.2017
Clerk of Court
Maricopa County Superior Court
11.2015 - 11.2016
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Science - Criminal Justice
San Diego Miramar College