Nicole Cougle
New Brunswick,NJ
Summary
Proven leader at Garden State Car Wash & Detailing Center, proficient in customer relations and team motivation, significantly enhanced customer satisfaction and sales. Skilled in money handling and excellent communication, excel in fast-paced environments, consistently delivering top-tier service and driving revenue growth & an agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
Overview
5
5
years of professional experience
Work History
Assistant Manager & Auto Detailer
Garden State Car Wash & Detailing Center
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Provided exceptional customer service and addressed customer inquiries.
- Followed safety guidelines for cleaning vehicles and equipment.
Customer Experience Manager
Five Below
09.2019 - 05.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, promote professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction with engaging store layouts that showcased popular items and seasonal trends.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
Education
GED -
Colonia High School
Colonia, NJSkills
- Money Handling
- Customer Relations
- Team Motivation
- Product & Service Knowledge
- Excellent Communication
- Multitasking Abilities
Timeline
Assistant Manager & Auto Detailer
Garden State Car Wash & Detailing Center
05.2022 - Current
Customer Experience Manager
Five Below
09.2019 - 05.2022
GED -
Colonia High School
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