Nicole Cowan
Calumet City,IL
Summary
Diligent Cash Applications Specialist with solid background in managing cash applications and ensuring accurate financial transactions. Successfully streamlined reconciliation processes and improved collection efficiency. Demonstrated expertise in problem-solving and attention to detail.
Overview
15
15
years of professional experience
Work History
Cash Application Specialist
Lakeshore Bone and Joint
Crown Point, IN
05.2025 - Current
- Review accuracy for the off-site cash posting team and patient credit accounts & apply balances to accounts owed.
- Assist with cash posting projects and miscellaneous assignments.
- Perform upload for daily lockbox deposit. Identify and process applications as indicated. Research and resolve discrepancies. Prepare paper checks for bank deposits
- Process credit card payments
- EOB and ERA posting and reconciliation to ensure from both EOB’S AND ERA’S match payments.
- Process accounts receivable write-offs and adjustments and report any unusual contractual adjustments while processing payment. Ensure that the amounts posted match the batch report total and troubleshoot as necessary.
- Aid team members and other LBJI staff with questions regarding EOBS and/or remittance statements. Research patient payment histories and provide back-up data, as needed.
- Assist with maintaining and loading current fee schedules in the billing system as changes occur and as necessary.
Cash Applications Specialist
TriMark USA
Bedford Park, IL
07.2022 - 11.2024
- Posted lockbox, EFT, credit card payments and wire transfers, manually and electronically
- Ensured customer payments matched up with their remittance and were applied to their account accurately
- Reconciled cash received to remittance advice received
- Posted journal entries for any misapplied cash
- Communicated with customers and the sales department to investigate and resolve unapplied cash
- Worked with contractors to ensure that all invoice payments were processed correctly
SR. Cash applications Specialist
Orsini Specialty Pharmacy
Elk Grove Village, IL
05.2020 - 06.2022
- Posted all cash received from customers and third-party payers to correct accounts
- Ensured that the payments posted equaled and balance to bank deposits
- Posted adjustments and reconciled unapplied money
- Provided copies of explanation of benefits to Accounts Receivable Representatives for all discrepancies
Patient Financial Services Representative
Mercy Hospital
Chicago, IL
05.2016 - 05.2020
- Posted government and commercial payments electronically and manually
- Posted patients payments
- Posted payments from lock boxes and received EFTs from websites to manually post
- Contacted insurance companies for missing EOBs
- Negotiated with providers, responded to inquiries related to insurance, payments, and claims
- Identified any necessary contract obligations as applied to the patient's account
Cash Applications Specialist / Claims Adjustor
RevMd Partners
Lombard, IL
03.2010 - 04.2016
- Submitted requested documentation to insurance companies
- Called insurance companies to verify patient's eligibility
- Investigated credit balances to clear accounts
- Ensured timely, accurate and consistent posting of all payor payments
- Ensured daily posted transactions were reconciled and balanced
- Reviewed and processed all hospital payments for 40 facilities
- Imported Medicare remittances daily and prepared supporting documents for Medicare bad debt write offs
Education
High School Diploma -
Thornton Township High School
Harvey, IL06-1999
Skills
- Microsoft Office (Word, Excel, Power Point, and Outlook)
- Month-end closing
- Teamwork
- Multi-tasker
- Problem-solving
- Payment posting
- Physician Billing
- Accounts receivable
- Charge entry
- Reconciliation
- Banking Portal Management
- Epic
Timeline
Cash Application Specialist
Lakeshore Bone and Joint
05.2025 - Current
Cash Applications Specialist
TriMark USA
07.2022 - 11.2024
SR. Cash applications Specialist
Orsini Specialty Pharmacy
05.2020 - 06.2022
Patient Financial Services Representative
Mercy Hospital
05.2016 - 05.2020
Cash Applications Specialist / Claims Adjustor
RevMd Partners
03.2010 - 04.2016
High School Diploma -
Thornton Township High School