Nicole Cox
Vermilion,OH
Summary
Dynamic Shift Manager with a proven track record at Arbys, excelling in employee training and customer service. Enhanced operational efficiency through innovative inventory management and process improvements, achieving significant reductions in wait times. Strong decision-making skills complemented by a focus on cash handling and team development, driving high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Shift Manager
Arbys
10.2025 - Current
- Supervised team operations, ensuring efficient workflow and high-quality service delivery.
- Trained and developed staff on food safety standards and customer service protocols.
- Managed inventory levels, coordinating stock replenishment to minimize shortages.
- Implemented process improvements, enhancing order accuracy and reducing wait times.
Head Barista
Paris Baguette
07.2025 - Current
- Supervised daily operations of coffee bar, ensuring efficient workflow and high-quality beverage preparation.
- Trained and mentored new baristas in beverage crafting techniques and customer service standards.
- Developed seasonal drink menus, enhancing customer experience with innovative offerings.
- Implemented inventory management practices, reducing waste and maintaining optimal stock levels.
Shift Manager
Get Go
07.2024 - 07.2025
- Monitored employee performance, providing constructive feedback to foster development.
- Ensured compliance with health regulations, maintaining a clean and safe environment for customers and staff.
- Developed shift schedules to optimize staffing levels during peak hours for improved service efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels and loyalty.
Assistant Manager
Subway
06.2024 - 07.2025
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated staff training programs to enhance service quality and operational standards.
- Implemented inventory control procedures, reducing waste and optimizing supply levels.
- Developed promotional campaigns to increase foot traffic and improve sales performance.
Assistant Manager
Circle K
01.2017 - 03.2019
- Assisted in managing daily operations, ensuring compliance with food safety standards.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team to streamline inventory management processes, reducing waste.
- Monitored sales trends and adjusted staffing levels to enhance efficiency during peak hours.
Education
High School Diploma -
Lorian City Schools
Lorain, OHSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Arbys
10.2025 - Current
Head Barista
Paris Baguette
07.2025 - Current
Shift Manager
Get Go
07.2024 - 07.2025
Assistant Manager
Subway
06.2024 - 07.2025
Assistant Manager
Circle K
01.2017 - 03.2019
High School Diploma -
Lorian City Schools