Nicole Cruz

Detail-oriented and compassionate administrative coordinator with three years of experience in this position. Supporting physicians and healthcare teams in fast-paced clinical environments. Skilled in managing patient scheduling and medical records. Maintained patient records and schedules provider visits for 30 facilities.

Key skills:

Medical terminology

Knowledge of EHR (PointClickCare and ChartPath)

Scheduling provider visits

HIPPA compliance

Data entry and record keeping

Multitasking and time management

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Trained new staff members on best practices for home health care.

• Provided mobility assistance such as walking and regular exercising.
• Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
• Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Utilized universal precautions and infection control principles in all aspects of care.
• Improved patients' comfort with massage and application of topical treatments.
• Assisted with end-of-life care.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Monitored changes in clients' conditions to report concerns to supervisor.

Compassionate and dedicated Patient Care Technician with over 2 years of hands-on experience supporting nurses and physicians in delivering quality patient care. Proficient in vital signs monitoring, patient hygiene, mobility assistance, and electronic health records. Strong interpersonal skills with a focus on patient comfort, safety, and dignity.

Key skills:

Assisted with ADLS’s

Monitoring vital signs

Performing EKG’s

Mobility assistance and patient transport

Infection control procedures

Knowledge of EHR (Soarian and Epic)

Specimen collection

Basic life support/ CPR

Bedside care and hygiene maintenance

Highly organized and detail-oriented Administrative Coordinator with 8 years of experience supporting operations in a Labor and Delivery unit. Skilled in patient scheduling, electronic health record systems (EHR), and maintaining compliance with hospital policies. Known for managing fast-paced environments with professionalism and compassion.

• Coordinate day-to-day administrative operations for a 11-bed labor and delivery unit supporting OB/GYNs,, nurses, and anesthesiologists.
• Assist in triaging patient inquiries and coordinating urgent admissions.
• Ensure timely and accurate input of patient data in Epic EHR.
• Liaise with other hospital departments (NICU, pharmacy, housekeeping) to support smooth patient care.
• Monitor and maintain unit supplies, ordering through hospital procurement system.

Key skills:

Patient registration and triage support

Soarian EHR management

HIPPA compliance

Medical records and documentation

Supply and inventory management

Interdepartmental communications

Time management