Nicole Curtis
Richardson,TX
Summary
Results-driven Customer Service Associate with 5 years of experience in addressing customer inquiries and resolving issues. Strong communicator with expertise in conflict resolution and decision-making. Committed to enhancing customer satisfaction and contributing to a dynamic team.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Planet Fitness
Richardson, Texas
02.2026 - 09.2026
- Resolved inquiries about plans, billing, and account changes, enhancing member satisfaction.
- Checked members in through club access and membership software.
- Processed payments, fees, and account updates using point-of-sale system.
- Welcomed members and guests at front desk, fostering positive first impressions.
Customer Service/Server
TGIF
Dallas, Texas
01.2024 - 10.2025
- Adhering to sanitation standards to keep their guests safe. Assisted guests in selecting food and beverages to enhance dining experience. Staying updated on the current menu and advising guests accordingly. Provide information to help food and beverage selections. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude. Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs. Acknowledged guest choice of restaurant and encouraged return visits to foster customer loyalty. Processed customer payments accurately, ensuring timely delivery of bills and change to maintain smooth service.
- Greeted guests with upbeat service in TGIF casual dining setting.
- Presented menu specials and answered food and beverage questions.
- Took accurate orders and communicated requests to kitchen staff.
Customer Service Representative
Cartus Relocation
Irving, Texas
02.2023 - 06.2024
- Managed incoming calls and inquiries from prospective customers, ensuring timely and effective responses. Resolved customer disputes and provided information about services to enhance customer satisfaction. Performed data entry to accurately capture customer's confidential financial and personal information. Trained to assist customers with inquiries about defective and damaged products.
- Managed relocation cases for transferring employees and families at Cartus
- Answered inbound calls and emails regarding relocation services and policy questions
- Coordinated homefinding, travel, and temporary housing arrangements with service partners
Customer Service Team Leader
DFW Test Inc.
Irving, Texas
06.2021 - 12.2022
- Managed customer billing and supported customers in resolving concerns. Telecommunicating with customer electronically, physically to maintain and care for the needs of the customer. Trained new customer service representatives and customer service managers. Developed documentation to track performance of each customer service representative. Participated in daily business meetings to generate ideas for enhancing customer service.
- Led DFW Test Inc. customer support team through daily service priorities.
- Trained new agents on DFW Test Inc. call handling standards.
- Monitored customer queues and assigned cases by urgency.
Education
High School Diploma -
David W. Carter High School
Dallas, Texas05-2020
Law Enforcement -
Cedar Valley College
Dallas, Texas05-2020
Skills
- Customer Service
- Communication Skills
- Problem-solving
- Conflict resolution
- Active listening
- Time management
- Organizational skills
- Multi-tasking
- Adaptability
- Empathy
- Responsible
- Reliable
Personal Information
Title: Customer Service Associate
LANGUAGES
English Fluent, Native
Accomplishments
- Typing speed 50 to 60 wpm, ten key 10,000
- Named employee of the month on a monthly occasion.
- Completed customer service 5 week course training.
Timeline
Member Service Representative
Planet Fitness
02.2026 - 09.2026
Customer Service/Server
TGIF
01.2024 - 10.2025
Customer Service Representative
Cartus Relocation
02.2023 - 06.2024
Customer Service Team Leader
DFW Test Inc.
06.2021 - 12.2022
High School Diploma -
David W. Carter High School
Law Enforcement -
Cedar Valley College