Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SoftwareEngineer
Nicole Dahrouj

Nicole Dahrouj

Sturbridge,MA

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. .

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Polar Beverages
09.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Liaised with sales, shipping, and management teams to develop solutions and accomplish shared objectives
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Personal Care Attendant

Billy Pope
04.2018 - 09.2022
  • Assisted client with daily living needs to maintain self-esteem and general wellness
  • Provided safe mobility support to help patient move around personal and public spaces
  • Entertained, conversed and read aloud to keep patient mentally alert
  • Transported client to events and activities, medical appointments and shopping trips
  • Conferred with family to discuss patient condition and medical care
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Documented vitals, behaviors, and medications in client medical records.

Office Manager

Naylor's Kitchen And Bath, Inc
12.1999 - 01.2019
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Coordinated special projects and managed schedules
  • Managed compliance to keep organization operating within legal and regulatory guidelines
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

Certificate Certified Medical Administrative Assistant -

Quinsigamond Community College

Certificate Medical Terminology - undefined

Quinsigamond Community College

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Long Island Beauty School

Skills

  • Complex Problem Solving
  • Proficient in Microsoft Office Professional
  • Ability to Maintain Confidentiality and adhere to HIPAA regulations
  • Staff Training
  • Customer Relations
  • Knowledgeable in Medical Coding and Billing
  • Administrative Support
  • Delivery Scheduling
  • Managing Multiple Tasks
  • Receiving Support
  • Recordkeeping Strengths
  • Proficient in QuickBooks
  • Appointment Booking
  • Proficient in Opendocks

Additional Information

  • CASA Advocate
  • A Court Appointed Special Advocate (CASA) is a trained volunteer citizen who is appointed by a judge to represent the best interests of an abused and neglected child in juvenile court .

Timeline

Customer Service Representative

Polar Beverages
09.2022 - Current

Personal Care Attendant

Billy Pope
04.2018 - 09.2022

Office Manager

Naylor's Kitchen And Bath, Inc
12.1999 - 01.2019

Certificate Certified Medical Administrative Assistant -

Quinsigamond Community College

Certificate Medical Terminology - undefined

Quinsigamond Community College

undefined

Long Island Beauty School

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Nicole Dahrouj