Nicole Darrow
Summary
Outgoing Server experienced in delivering friendly, prompt service to customers. Achieved high levels of customer satisfaction through personalized menu recommendations and efficient closing duties. Focused on maintaining food safety standards and ensuring smooth POS system operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Red Lobster
Billings, Montana
03.2026 - Current
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Developed bartending skills through hands-on practice, contributing to overall service quality.
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated with kitchen staff effectively.
- Maintained cleanliness and organization of dining area and service stations.
Server
Cracker Barrel
Billings, MT
07.2025 - Current
- Serve guests, run food, take orders. Good hospitality and treat others with respect.
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them effectively to the kitchen staff.
- Maintained cleanliness and organization of dining areas throughout shifts.
Server/Bartender
Applebee's
Billings, MT
05.2025 - 06.2025
- Implemented upselling techniques resulting in an increase in average check size by XX%
- Recommended menu items tailored to customer preferences and dietary restrictions to enhance dining experience
- Communicated current promotions, specials, and menu changes to customers, enhancing service quality
- Processed cash transactions accurately using POS system, ensuring balanced cash drawer at shift end
Server
Muzzle Loader Cafe & Powderhorn Lounge
Billings, MT
02.2023 - 06.2025
- I have been serving in the restaurant industry for 40+ years. People are what I like, what I enjoy. I'm very outgoing, outspoken, love to chat with people. I think that is why I like waitressing.
- Provided friendly and attentive service to guests throughout dining experience.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
Server
Sky Dine
Billings, MT
04.2022 - 01.2023
- Handled cash transactions accurately
- Provided table service to guests
- Welcomed guests upon arrival
- Mixed beverages for customers
Hostess/Server
Bull Mountain Grille
Billings, MT
08.2020 - 04.2022
Server/Cashier
Ace Hardware
Billings, MT
03.2019 - 07.2020
- Assisted customers in locating products and processed transactions at register.
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products throughout the store.
- Processed transactions efficiently at the register.
Cashier/Sales Associate
Albertsons
Billings, MT
06.2017 - 01.2019
- Managed customer relations and handled cash transactions.
Cashier/Sales Associate
CHS Inc.
Billings, MT
07.2015 - 05.2017
- Bank runnings, helping check in vendors, order for store, helping customers, run register.
Cashier/Sales Associate
Holiday Stationstores
Billings, MT
10.2009 - 06.2015
- Completed bank runs and counted deposits.
Education
High school or equivalent -
Chittenango High School
01.1989
Skills
- Serving
- Bartending
- POS
- Food service
- Order taking
- Payment card processing
- Cash Handling
- Food handling
- Food safety
- Banquet Experience
- Beverage service
- Guest engagement
- Upselling
- Host/hostess experience
- Restaurant experience
- Food industry
- Retail sales
- POS system operation
- Communication skills
Certification
- ServSafe
- Driver's License
- Alcohol certified
Languages
English
Willing To Relocate
Billings, MT
Timeline
Server/ Bartender
Red Lobster
03.2026 - Current
Server
Cracker Barrel
07.2025 - Current
Server/Bartender
Applebee's
05.2025 - 06.2025
Server
Muzzle Loader Cafe & Powderhorn Lounge
02.2023 - 06.2025
Server
Sky Dine
04.2022 - 01.2023
Hostess/Server
Bull Mountain Grille
08.2020 - 04.2022
Server/Cashier
Ace Hardware
03.2019 - 07.2020
Cashier/Sales Associate
Albertsons
06.2017 - 01.2019
Cashier/Sales Associate
CHS Inc.
07.2015 - 05.2017
Cashier/Sales Associate
Holiday Stationstores
10.2009 - 06.2015
High school or equivalent -
Chittenango High School