Summary
Work History
Education
Skills
Timeline
Generic

Nicole Davis

Gaffney,SC

Summary

Dynamic and dependable, with a proven track record at Gillian’s of Summerville for enhancing the guest experience and developing a loyal clientele through exceptional service and strong multitasking abilities. Excelled in team training and development at Smashburger, boosting workplace efficiency and compliance with health codes. Demonstrates a blend of outstanding customer service skills and food service expertise.

Work History

Bartender/Server

Gillian’s of Summerville
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

FOH Trainer

Smashburger
  • Evaluated the effectiveness of training programs through regular assessments, adjusting content as needed based on feedback from participants and managers alike.
  • Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
  • Supervised food presentation and plating to enhance visual appeal.
  • Enhanced customer service skills of new employees by conducting comprehensive FOH training sessions.
  • Conducted and monitored job-specific front-of-house training according to new hire training program.
  • Fostered strong relationships between management and staff members through regular check-ins and open lines of communication.
  • Mentored new employees, providing guidance and support throughout their initial weeks at the company.
  • Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

High School Diploma -

Ashley Ridge High School
Summerville, SC
05.2015

Skills

  • Strong multitasking
  • Customer service
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Professional appearance
  • Food service
  • Team training and development
  • New hire training
  • Food running
  • Health codes compliance
  • Basic accounting
  • Food preparation
  • Safe food handling procedures
  • Cash and credit transactions
  • Fast learner
  • Honest and dependable
  • Bussing and serving

Timeline

Bartender/Server

Gillian’s of Summerville

FOH Trainer

Smashburger

High School Diploma -

Ashley Ridge High School

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Nicole Davis