Nicole Davis
Maple Valley,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Owner
Tidybees cleaning
Maple Valley, WA
12.2023 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supervisor
Binkx landscaping
Milton, Washington
11.2007 - 02.2012
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
Office Manager
Concepts in pine
Auburn, Washington
05.1997 - 05.2001
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
Aerobics Instructor
Barbs barre
Federal Way, Washington
- Educated participants about the benefits of leading a healthy lifestyle through diet and exercise.
- Developed new ways to challenge clients physically while offering modifications when needed.
- Demonstrated proper techniques for all exercises, stretches, and warm-up activities.
- Instructed group classes in a variety of aerobic formats including step aerobics, kickboxing, dance aerobics, and circuit training.
- Created motivational music playlists appropriate for the type of class being taught.
- Built relationships with clients by providing personalized attention to meet their needs.
Education
Bachelor of Science - Adolescent Development
Highline College
Seattle, WA06-2023
Skills
- Customer service
- Client relationship management
- Strategic planning
- Problem solving
- Customer relations
Timeline
Owner
Tidybees cleaning
12.2023 - Current
Supervisor
Binkx landscaping
11.2007 - 02.2012
Office Manager
Concepts in pine
05.1997 - 05.2001
Aerobics Instructor
Barbs barre
Bachelor of Science - Adolescent Development
Highline College