Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole DeCaro

Boynton Beach,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Compassionate After-School Consoler with expertise in organizing and implementing educational games and activities, assisting with homework assignments and assisting students in developing good habits and behavior. Experienced in supervising over 20 students simultaneously. Patient and creative and professionally certified in CPR and First AID training.

Overview

3
3
years of professional experience

Work History

Live Chat Agent

Delivery Dudes
Delray Beach, FL
06.2020 - Current
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Delivery Driver

Delivery Dudes
Delray Beach, FL
04.2020 - 06.2020

Aftercare Counselor

Crystal Lakes Elementary School
Boynton Beach, United States
08.2019 - 03.2020
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.

Concession Stand Worker

Alco Theaters
Boynton Beach, United States
01.2019 - 05.2019
  • Maintained high standards of customer service in high-volume, fast-paced operations with clean and tidy service areas.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.


Education

Associate of Arts - Anthropology

Palm Beach State College
Lake Worth, FL
05.2022

GED -

Santaluces Community High School
Lantana, FL
05.2019

Skills

  • Customer Account Management
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Professional Relationships
  • Dependability and Honesty
  • Tutoring and Student Assistance
  • Group Discipline
  • Employee Training and Supervision

Timeline

Live Chat Agent

Delivery Dudes
06.2020 - Current

Delivery Driver

Delivery Dudes
04.2020 - 06.2020

Aftercare Counselor

Crystal Lakes Elementary School
08.2019 - 03.2020

Concession Stand Worker

Alco Theaters
01.2019 - 05.2019

Associate of Arts - Anthropology

Palm Beach State College

GED -

Santaluces Community High School
Nicole DeCaro