NICOLE DELHOMME
Palmdale,CA
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
23
23
years of professional experience
Work History
Onboard Experience Specialist
Princess Cruises
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolve customer complaints with empathy , resulting in increased loyalty and repeat business.
- Assisting our ship board team with knowledge of product and servicing to provide best resolution for our guests.
Customer Solutions Specialist
Princess Cruises
11.2021 - 10.2022
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Increased client retention through personalized attention and problemsolving.
- Conducted follow-ups with customers with unresolved issues.
CVP Concierge
Princess Cruises
08.2020 - 11.2021
- Assisted CVP Elite agents
- Remedied issues quickly and effectively.
- Contacting varies departments if hold times were long.
- Assisting guests with questions and booking changes on the CVP's behalf.
DIRECT SALES AGENT
Princess Cruises
10.2007 - 08.2020
- Providing Customer Service, Booking Cruises
- Directed calls to appropriate individuals and departments
- Routinely answered customer questions regarding merchandise and pricing
RESERVATION MANGER
Uhaul Moving and Storage
11.2006 - 08.2007
- Earned management trust by serving as key holder, responsibly opening and closing store
- Booked reservation and filed paperwork
CUSTOMER SERVICE REPRESENTATIVE
Country Wide
11.2004 - 07.2005
- Answering calls and helping home owners regarding payment history
SALES / CUSTOMER SERVICE REPRESENTATIVE
Starwood Hotels and Resorts
01.2002 - 01.2005
- Providing Customer service and booking reservations
- Answered calls by addressing customer inquiries, solving problems and providing new product information
Education
High School Diploma -
Westchester High
Skills
- Ability to Multitask
- Dependable
- Organized
- Punctual
- Positive Attitude
- Professional
- Team Player
- Highly adaptable
- Critical thinking
Timeline
Onboard Experience Specialist
Princess Cruises
10.2022 - Current
Customer Solutions Specialist
Princess Cruises
11.2021 - 10.2022
CVP Concierge
Princess Cruises
08.2020 - 11.2021
DIRECT SALES AGENT
Princess Cruises
10.2007 - 08.2020
RESERVATION MANGER
Uhaul Moving and Storage
11.2006 - 08.2007
CUSTOMER SERVICE REPRESENTATIVE
Country Wide
11.2004 - 07.2005
SALES / CUSTOMER SERVICE REPRESENTATIVE
Starwood Hotels and Resorts
01.2002 - 01.2005
High School Diploma -
Westchester High