Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicole Delima

Woodlake,Ca

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Mosaic
01.2012 - Current
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.

Brand Ambassador Team Lead

GMR
02.2008 - Current
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Worked with team to achieve sales goals for products.
  • Scheduled and Managed teams of 8 for street canvasing, special events, and grand openings.

Brand Ambassador Team Lead

MKTG
03.2006 - Current
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Communicated product information with confidence and educated consumers about company.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Worked with team to achieve sales goals for products.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Developed creative displays and signage to draw customers to products.
  • Maintained accurate records of promotional events and customer interactions.

Case Manager

Parenting Network
06.2020 - 12.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assessed community needs and identified resources for social and community service programs.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Advocated for social and community service programs to increase awareness and funding.
  • Established and maintained relationships with key stakeholders.
  • Spearheaded fundraising efforts to support social and community service initiatives.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Conducted community workshops to promote different programs and educate public on available services.

Bartender

Visalia Brewing Co.
06.2023 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Board Member

CAC Tulare County SELPA
01.2022 - 12.2022
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Presided over board meetings and conducted board business to address organizational objectives.

Art Instructor

Arts Visalia
02.2008 - 03.2020
  • Facilitated group sessions and provided one-on-one support.
  • Developed lesson plans surrounding various types of art, history and culture.
  • Prepared and gathered materials for detailed lesson plans.
  • Planned and executed activities to promote skill and talent development.
  • Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.

Education

Bachelor of Science - Social Work

Fresno Pacific University
Fresno, CA
04.2020

Associate of Arts - Painting/Drawing/Printmaking

College of The Sequoias
Visalia, CA
04.2006

Skills

  • Revenue Generation
  • Social Media Expertise
  • Critical Thinking
  • Brand Awareness and Identity
  • Maintaining Clean Work Areas
  • Providing Feedback
  • Product Demonstration
  • Lead Generation
  • Pouring Samples
  • Staff Training
  • Communication Skills
  • Mind for Marketing
  • Effective Communicator
  • Marketing and Advertising
  • Social Media Strategy
  • Team Monitoring
  • Display Set Up and Arrangement
  • Large Crowd Management
  • Team Meetings
  • Staff Monitoring
  • Special Assignments
  • Client Meetings
  • Scheduling
  • Tradeshows
  • Store Displays

Certification

  • TIPS Certification
  • Serve Safe

References

  • Timberly Romero, Director First Five Tulare County (559) 623-2851
  • Belinda Rhodes, Market Manager/Special events MKTG (916) 261-2091
  • Kevin, Bar Manager VBC (559) 967-4519

Timeline

Bartender

Visalia Brewing Co.
06.2023 - 08.2023

Board Member

CAC Tulare County SELPA
01.2022 - 12.2022

Case Manager

Parenting Network
06.2020 - 12.2023

Brand Ambassador

Mosaic
01.2012 - Current

Brand Ambassador Team Lead

GMR
02.2008 - Current

Art Instructor

Arts Visalia
02.2008 - 03.2020

Brand Ambassador Team Lead

MKTG
03.2006 - Current

Bachelor of Science - Social Work

Fresno Pacific University

Associate of Arts - Painting/Drawing/Printmaking

College of The Sequoias

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Nicole Delima