Nicole Dent

Customer Service RepreSentative-Customer Service Manager

Senior Customer Service Executive Coach and Manager with over 20+ years of experience in enhancing customer satisfaction and business performance. Skilled in problem-solving, communication, and fostering a friendly, collaborative work environment. Proven ability to manage and analyze customer complaints, design effective customer service strategies, and drive successful outcomes across organizations. Dedicated to creating positive customer experiences, building rapport, and maintaining a loyal customer base. Strong advocate for diversity, equity, and inclusion, consistently promoting and adapting to organizational changes with flexibility and resilience. Adept at leveraging business acumen to support and advance the organization's vision.

• Bloodborn Pathogens and Infectious Disease, 04/2024, 04/2025, National CPR Foundation
• Chemotherapy (Hazardous) Drug Transportation, 04/2024, 04/2025, Integrity Medical Courier

• Achieved a customer satisfaction rating of 98% through personalized travel itineraries and exceptional customer service, leading to repeat business and referrals.
• Built strong relationships with clients through exceptional communication and personalized service.
• Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.
• Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
• Resolved customer complaints in a timely manner, restoring trust and maintaining brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Circle of Achievement Award, 02/2022, T-Mobile
• Sprintacular Award, 07/2019, Sprint

Volunteer Abroad, 01/2017, Present, Volunteering and donating services abroad involve dedicating time, skills, and resources to support local communities in need.