Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Casteel

Rensselaer,IN

Summary

Dynamic travel consultant with extensive experience at Destination Wedding Travel Group, excelling in personalized service and meticulous travel planning. Proven ability to build lasting client relationships through exceptional communication and attention to detail, while effectively managing complex itineraries and securing favorable contracts with suppliers. Committed to delivering outstanding customer satisfaction.

Overview

10
10
years of professional experience

Work History

Contract Travel Consultant

Destination Wedding Travel Group
03.2022 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized and planned group travel itineraries for wedding couples and their guests.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Worked with resorts and suppliers to negotiate and secure contracts for wedding venues and group room blocks.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Contract Travel Consultant

Luxevo Vacations
01.2020 - Current
  • Organized trips for individual, family, and business travelers.
  • Booking expertise in Cruise Planning, All-inclusive Resorts, and Domestic and International Travel.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Owner

TSC Connections
03.2015 - 01.2020
  • Managed day-to-day business operations of Virtual Call Center
  • Screened, hired, and trained contract employees
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and serviced accounts for Princess Cruises, Intuit, Comcast and Roadside Assistance in both Voice and Chat support.


Education

High School Diploma -

Chesterton High School
Chesterton, IN

Skills

  • Proficient in verbal and written communication
  • Fast-paced environments
  • Destination analysis
  • Experience in travel industry operations
  • Comprehensive individual and group travel planning
  • Meticulous attention to detail
  • Extensive background in customer relations

Timeline

Contract Travel Consultant

Destination Wedding Travel Group
03.2022 - Current

Contract Travel Consultant

Luxevo Vacations
01.2020 - Current

Owner

TSC Connections
03.2015 - 01.2020

High School Diploma -

Chesterton High School

Similar Profiles

CREATE PROFILE
Tanya Casteel