Nicole De Oleo Montero
White Plains
Summary
Customer-focused professional with extensive experience in legal assistance and hospitality. Strong organizational skills combined with bilingual communication enhance client interactions and service efficiency. Demonstrated ability to manage multiple tasks while maintaining attention to detail and compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Martin + Colin, P.C.
White Plains
02.2023 - Current
- Assisted in trial preparation by compiling exhibits and witness lists.
- Drafted various legal documents, including correspondence, contracts, pleadings, motions, briefs, petitions, and discovery requests to support case preparation and client representation.
- Effectively communicate with witnesses, clients, colleagues and partners.
- Communicated with clients regarding case updates.
- Maintain client files up to date.
- Ensured compliance with legal procedures and confidentiality protocols consistently.
- Organized case files and maintained document management systems to ensure easy access and retrieval of information.
- Provided comprehensive administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Filed clients' legal documents in relevant courts for processing.
- Mailed legal correspondence to clients, witnesses, and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Participated in client interviews, observed questioning process and documented information.
- Prepared and processed expense reports for reimbursing attorneys.
- Translated documents from English to Spanish for various clients.
- interpreted discussions between Spanish-speaking clients and attorneys.
Bartender/Server
Ani Ramen
Larchmont
08.2023 - 04.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided excellent customer service by engaging with patrons and addressing concerns.
- Greeted customers warmly upon arrival and actively engaged with them to foster a welcoming atmosphere and ensure satisfaction.
- Memorized menu items and provided detailed answers to customer inquiries about ingredients, nutritional value, and preparation methods to enhance dining experience.
- Delivered food orders promptly and courteously.
- Managed food and beverage orders efficiently during peak hours.
- Assisted in menu suggestions and answered guest inquiries promptly.
- Maintained cleanliness and organization of the bar area during shifts.
- Ensured compliance with health and safety regulations throughout the bar operation.
- Performed opening and closing duties including restocking supplies.
- Addressed and resolved customer complaints with professionalism and courtesy, enhancing overall guest experience.
Team Member
Bango Bowls
Scarsdale
09.2022 - 05.2023
- Anticipated customer and store needs by evaluating environment and customer cues to enhance service experience.
- Assisted customers with menu selection and provided product knowledge.
- Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Trained new team members on company procedures and operational standards.
- Collaborated with team members to streamline operations and enhance overall team productivity.
- Recognized and reinforced individual and team accomplishments to foster a positive work environment.
- Upheld high standards of productivity and quality in operations.
- Ensured compliance with health and safety regulations in food handling practices.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Established and nurtured working relationships with peers and upper management.
- Participated in team meetings to discuss strategies for improvement.
Warehouse Associate
Amazon Fulfillment Center
Windsor
06.2022 - 10.2022
- Streamlined packing and labeling of customer orders, ensuring timely preparation for loading and shipment.
- Lifted weights up to 75 pounds to assist in inventory management and shipment preparation.
- Ensured inventory accuracy through regular cycle counts and stock checks, supporting effective inventory management.
- Kept workstation clean and organized, enhancing operational efficiency.
- Adhered to safety protocols while performing tasks in a fast-paced environment.
Cashier Team Lead
Seafood City
Bronx
04.2019 - 06.2022
- Supervised cashier team, ensuring efficient service and accurate transactions.
- Trained new cashiers on register operations and customer service protocols.
- Guided cashiers in resolving customer complaints and inquiries to enhance service quality.
- Processed customer exchanges and returns according to store policy, resolving escalated customer complaints.
- Oversaw cash handling processes, ensuring accurate balancing of drawers at shift end.
- Performed daily opening and closing procedures for the register area.
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
Education
High school diploma -
High School of Language And Innovation
New York, NYLicense/Certificate - Bartending
ABC Bartending School
Manhattan, NYSkills
- Document drafting
- Court filing
- Records management
- Data management
- Client relations
- Client Support
- Client billing
- Effective communication
- Bilingual communication
- Organizational efficiency
- Technical Proficiency
- Team collaboration
- Time management
- Calendar management
- Attention to detail
- Adaptable
- Conflict resolution
- Writing and editing
- Office administration
Languages
English - Fluent, Spanish - Expert
Timeline
Bartender/Server
Ani Ramen
08.2023 - 04.2024
Legal Assistant
Martin + Colin, P.C.
02.2023 - Current
Team Member
Bango Bowls
09.2022 - 05.2023
Warehouse Associate
Amazon Fulfillment Center
06.2022 - 10.2022
Cashier Team Lead
Seafood City
04.2019 - 06.2022
High school diploma -
High School of Language And Innovation
License/Certificate - Bartending
ABC Bartending School