Nicole DeRosa
New Haven,CT
Summary
To obtain a position within an ever growing and changing business allowing academic and reasoning skills as well as presenting continuous challenges. Posses outstanding interpersonal skills and positive attitude in relating to others. Innovative leadership style with ability to create a motivation with others. Posses strong work ethic and determination in implementing job responsibilities.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Home Depot
East Haven, CT
01.2022 - Current
- Built client relationships by responding to inquiries , identifying and assessing client's needs
- Coach associates, address customer service escalations, make business decisions appropriate with following store policy and procedures.
- Manages daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handle complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Pro Department Supervisor
Home Depot
03.2016 - 01.2022
- Overseen employee performance, corrected problems and increased efficiency to maintain productivity with growth of PASA accounts.
- Drive a culture of FIND,KNOW,GROW, PRO strategy.
- Teach , Trained and Developed with Positive Motivation and Inspiration.
- Delegated and assigned tasks in My View
- Partner with P.A.R for Managed Accounts growth and business tools.
- Subject matter expert in PRO Assigned Account's with Top 75, VPP, Bulk Pricing,Pro MRO.
PASA
Home Depot
01.2014 - 03.2016
- Developed and delivered growth on pro assigned accounts
- Built one on one relationships with contractors
- Communicated all aspects of customer service through sharing product knowledge and paying attention to customers' needs and solutions
Education
High School Diploma -
East Haven High School
East Haven, CT06.2000
Skills
- Highly Focused with strict attention to detail and accuracy
- Strong advocate of change, teamwork and continuous self-improvement
- High level of energy and ability to manage multiple priorities
- Effectively work in fast-paced environment
- Detail-oriented can efficiently prioritize and execute giving task
Timeline
Customer Experience Manager
Home Depot
01.2022 - Current
Pro Department Supervisor
Home Depot
03.2016 - 01.2022
PASA
Home Depot
01.2014 - 03.2016
High School Diploma -
East Haven High School
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