Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicole Diaz

Silver Spring,MD

Summary

Dynamic and results-oriented professional with proven expertise in customer service and team collaboration, honed at Q by Peter Chang. Excelled in enhancing guest satisfaction and streamlining seating arrangements, showcasing effective multitasking and adaptability. Skilled in reservation management and fluent in foreign languages, significantly contributing to operational efficiency and positive customer experiences. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

Overview

Work History

Host/Food Runner

Q by Peter Chang
08.2024 - 10.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Answered phone calls to take orders, give information and document reservations.

Waitress Trainee

Crossroads Two
06.2024 - 08.2024
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.

Education

GED -

Pathways Montgomery County
Silver Spring, MD
12.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Telephone reception
  • Server Support
  • Reservations
  • Table Assignment Coordination
  • Reservation coordination
  • Seating arrangements
  • Reservations Management
  • Reservation Management
  • Foreign language skills

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Timeline

Host/Food Runner

Q by Peter Chang
08.2024 - 10.2024

Waitress Trainee

Crossroads Two
06.2024 - 08.2024

GED -

Pathways Montgomery County

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Nicole Diaz