NICOLE DIBRINO
New York,United States
Summary
I’ve worn many hats in this industry, but I’m at my best when delivering exceptional hospitality to VIP guests. I excel at negotiating and closing while maintaining a light, personable approach that builds genuine trust and long-term relationships. I’m not defined by a single role — I’m shaped by all of them. That range has made me quick on my feet, adaptable in any situation, and consistently calm, composed, and approachable under pressure.
I have a deep understanding and appreciation for nightlife and festival culture globally.
Overview
10
10
years of professional experience
Work History
Box Office Sales
Day Zero
Tulum, Mexico
01.2024 - Current
- Operated box office for a large-scale 24-hour event, handling ticket scanning and high-volume sales under extreme time pressure.
- Maintained accuracy and speed during peak entry periods while delivering customer-focused service.
- Cross-sold VIP and bottle-service options, contributing to on-site revenue generation.
Guest Experience & Admissions Manager
Party Monsters NYC
01.2016 - Current
- Oversaw entry operations and guest flow for large-scale events with 1,500+ attendees
- Managed VIP lists, ticketing, and real-time adjustments for high-value clients
- Built and maintained a strong client network through repeat guest relationships
- Handled sensitive situations with discretion while coordinating with security and operations teams
Table Service
Framework
Los Angeles, United States
04.2022 - 04.2026
- Delivered top-tier table service at high-end after-parties and festival events in Los Angeles and Coachella Valley.
- Served high-net-worth guests, maintaining pristine hospitality standards in collaboration with premium venues.
- Consistently upheld service excellence and supported premium revenue objectives.
VIP Hospitality & Premium Sales
The Brooklyn Mirage
01.2018 - 01.2026
- Managed VIP tables with minimums exceeding $50K, consistently delivering high-level service and revenue performance
- Worked high-profile events and clientele, maintaining professionalism and discretion
- Built a personal client base, driving repeat business and long-term relationships
- Balanced service and sales by identifying opportunities to elevate guest experience and increase spend
Table Service Lead
Ocaso Festival , Costa Rica
01.2022 - 01.2024
- Recruited from New York to structure and lead bottle service operations at a fast-paced festival environment.
- Designed staff schedules, managed team coordination, and trained service teams to deliver consistent premium experiences.
- Resolved guest issues in real time, maintaining high satisfaction standards under pressure.
- Implemented service workflows that improved efficiency and ensured seamless on-site execution.
VIP Experience Lead
SXM Festival , Saint Maarten
01.2016 - 01.2022
- Managed VIP tables and guest relations in a high-pressure international festival setting
- Oversaw team coordination, table placement, and service flow
- Scheduled the necessary staff
- Played a leadership role in delivering a polished and elevated guest experience
- Maintained client relationships for future events.
Skills
- Admissions & Flow Management
- Luxury Hospitality Standards
- Team Coordination
- Conflict Resolution
- POS & Reservation Systems
- VIP Client Relations
- Guest Experience Leadership
- Revenue Growth
- High-Profile Client Handling
- Table Service Operations
Timeline
Box Office Sales
Day Zero
01.2024 - Current
Table Service
Framework
04.2022 - 04.2026
Table Service Lead
Ocaso Festival , Costa Rica
01.2022 - 01.2024
VIP Hospitality & Premium Sales
The Brooklyn Mirage
01.2018 - 01.2026
Guest Experience & Admissions Manager
Party Monsters NYC
01.2016 - Current
VIP Experience Lead
SXM Festival , Saint Maarten
01.2016 - 01.2022