Nicole Diveley

• Transported packages efficiently, ensuring timely delivery and customer satisfaction.
• Maintained accurate logs of deliveries and vehicle inspections.
• Navigated diverse routes using GPS systems to optimize travel time.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Verified accuracy of all deliveries against order forms.

• Conducted comprehensive assessments to determine client needs and eligibility for services.
• Documented case notes accurately, ensuring compliance with regulatory standards and best practices.
• Trained new staff on case management processes and organizational policies for improved efficiency.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Interviewed applicants for services and supported application completion as necessary.
• Described procedures, requirements, and benefits to clients and interested parties.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.

• Greeted and seated guests, ensuring a welcoming environment.
• Managed waitlists efficiently to optimize guest flow during peak hours.
• Collaborated with team members to maintain cleanliness and organization in dining areas.
• Handled customer inquiries and complaints with professionalism and care.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.

•Maintained the safety and security of the institution along with other security staff.

•Ensured compliance with count procedures.

•Maintained logs and individual in custody movement.

•Reported incidents with accurate, precise, and complete information to the proper chain of command.

•Maintained proper tool control and inspections.

•Patrolled housing units, healthcare, yard, and work areas.

•Monitored visiting room with individuals in custody and their visitors.

•Conducted searches on individuals in custody, visitors, and housing units.

•Escorted individuals in custody to various court writs and Medical furloughs.

•Was temporarily assigned to sergeant position when it was needed.

•Monitored individuals in custody while they were on mental health watches.

•Temporarily assigned to the mail room. This job duty included search individual in custody’s mail, properly distributing mail, and properly sending out mail.

•Wrote disciplinary tickets when necessary by institutional guidelines.

•Performed all other duties assigned and required of me.

•Completed all yearly required training: CPR, Range, Institutional directives, and administrative directive.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained merchandise displays to ensure visual appeal and compliance with company standards.
• Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experiences.
• Collaborated with team members to manage stock levels and replenish inventory as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.