Nicole Dreves
606 South 12th Street ,PA
Summary
Dynamic Administrative Assistant with a proven track record at Connellsville Municipal Authority, excelling in customer service and data entry. Skilled in invoice processing and recordkeeping, I enhance operational efficiency and foster strong client relationships. My proactive approach and attention to detail ensure accurate financial management and seamless office administration.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Connellsville Municipal Authority
Connellsville, PA
04.2024 - Current
- Organized and maintained filing systems for efficient document retrieval
- Assisted in scheduling appointments and managing calendars for team members
- Coordinated meetings, prepared agendas, and recorded minutes to ensure clear communication
- Processed invoices and managed accounts payable to maintain accurate financial records
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Server
Texas Roadhouse
Uniontown, PA
11.2019 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new servers on restaurant procedures and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Medical Assistant
Heritage Valley Sewickley Hospital
Sewickley, PA
03.2007 - 06.2013
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient appointments and managed scheduling to enhance efficiency.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms, ensuring compliance with safety and hygiene standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant/Phlebotomist
UPMC Passavant
Mccandless,PA
05.2005 - 09.2007
- Assisted in patient intake processes and documentation for efficient workflow.
- Supported clinical staff with patient care activities, ensuring comfort and safety.
- Administered vaccinations and performed basic laboratory tests under supervision.
- Managed appointment scheduling and coordinated follow-up procedures for patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Medical Assistant Certified - Medical Assistant
Everest Institute
Pittsburgh, PAHigh School Diploma -
North Hills Highschool
Pittsburgh, PA05-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Clerical support
- Excel spreadsheets
- Recordkeeping
- Invoice processing
- Mail handling
- Prioritization
- Accounting support
- Payroll and budgeting
- Account reconciliation
- QuickBooks knowledge
Timeline
Administrative Assistant
Connellsville Municipal Authority
04.2024 - Current
Server
Texas Roadhouse
11.2019 - Current
Medical Assistant
Heritage Valley Sewickley Hospital
03.2007 - 06.2013
Medical Assistant/Phlebotomist
UPMC Passavant
05.2005 - 09.2007
Medical Assistant Certified - Medical Assistant
Everest Institute
High School Diploma -
North Hills Highschool