Nicole D. Taylor
Lucerne Valley,CA
Summary
Results-driven operations and automotive service professional with progressive leadership experience spanning customer service, inventory management, executive administration, payroll support, scheduling, and process improvement. Recognized for building efficient systems, improving technician productivity, and delivering exceptional customer experiences while supporting business growth.
Overview
13
13
years of professional experience
Work History
Owner's Personal Assistant
Scotty's Automotive Service
02.2022 - Current
- Promoted from Lot Porter into Service Writer and ultimately the Owner's Personal Assistant through demonstrated performance.
- Built the company's parts department, recovering approximately $2,500 through organized core returns.
- Developed an inventory shelving and tracking system to improve technician efficiency.
- Managed customer service, appointment scheduling, phones, and high-volume cash handling.
- Oversaw business bills, revenue calculations, payroll hour tracking, and executive administrative duties.
- Implemented workflow improvements that increased technician productivity and accountability.
Parts Driver
NAPA Auto Parts
07.2021 - 02.2022
- Delivered automotive parts safely and efficiently.
- Verified orders, accepted payments, and provided outstanding customer service.
- Maintained accurate delivery documentation and a safe driving record.
Assistant Manager
Great Clips
01.2014 - 06.2020
- Led and developed a team of 12 employees.
- Managed scheduling, recruiting, sales, customer service, and cash handling.
- Resolved customer concerns and maintained daily operations.
Education
Cosmetology License - Hair Skin And Nails
Mojave Adult R.O.P.
Hesperia, CA05.2013
High School Diploma - undefined
Oak Hills High School
01.2012
Skills
- Leadership
- Operations
- Automotive Service Advising
- Parts & Inventory Management
- Customer Service
- Scheduling
- Payroll Support
- Revenue Tracking
- Cash Handling
- Administrative Support
- Team Development
- Conflict Resolution
Timeline
Owner's Personal Assistant
Scotty's Automotive Service
02.2022 - Current
Parts Driver
NAPA Auto Parts
07.2021 - 02.2022
Assistant Manager
Great Clips
01.2014 - 06.2020
High School Diploma - undefined
Oak Hills High School
Cosmetology License - Hair Skin And Nails
Mojave Adult R.O.P.