Nicole Duffy

• Supported company and several different franchise groups to open new non-traditional locations. (hospitals, universities, toll plazas, government buildings, urban locations)
• Worked cross functionally with real estate, design, construction, and IT to ensure project was on target.
• Carried 20 openings per year while leading other growth initiative projects.
• Led large working groups through franchise to LLC market acquisitions and brand acquisitions and conversions.

(Reason for leaving: Large reduction in force occurred, resulting in position being eliminated)

• Supported 13 locations through the lens of training.
• Held monthly developmental meetings for DMs, GMs, and AMs.
• Implemented a management training program w/ 10+ managers successfully completing it.
• Developed 75+ certified trainers in the restaurants.
• Increased catering sales by 10% by building a client database and grassroots marketing.

(Resigned for full time work with LLC in the Support Center following full market transition to new ownership group)

• Opened 7 locations in the course of 4 months.
• Actively attended numerous construction and permitting meetings, inspections, and walk throughs.
• Hired and oversaw the training for 7 GMs, 28 Managers, and 250 + employees by organizing several job fairs and hiring events.
• Managed ramp down targets and implemented corrective actions through coaching and strategic documentation.

(Reason for leaving: Resigned to do consulting work for Panera Franchise)

• Established and maintained operational standards for 9 locations.
• Hired and led 11 direct reports, 36 managers, and 360+ employees.
• Accomplished 22% Controllable Profits as a market with 21 million in net sales annually.
• Achieved same store sales growth for several consecutive quarters through the growth of catering, delivery, and e-commerce channels.
• Held monthly developmental meetings to succession plan and develop talent from within yielding a 60% internal promotion rate.
• Achieved 100% EcoSure and Health Department in various locations.

(Reason for leaving: Entire operating market sold by corporate to BlueGrass Restaurant Holdings)