Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicole Durham

Fort Worth,TX

Summary

Proactive Revenue Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Revenue Manager

Yes Communities
  • Increased revenue by implementing effective pricing strategies and monitoring market trends.
  • Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
  • Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
  • Streamlined forecasting processes, improving accuracy and facilitating data-driven .
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Provided team leadership, mentoring junior staff members to achieve their full potential as Revenue Managers.
  • Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
  • Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
  • Developed and distributed quarterly management revenue and analysis reports using proven software tools.

Community Manager

Yes Communities
04.2013 - 03.2020
  • Increased occupancy in community from 42% to 99%
  • Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Conducted all capital projects with vendors
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, saving approximately $100,000 per year.
  • Completed annual rent calculations using housing database software.
  • Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
  • Improved cash flow (NOI) management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
  • All new hiring and onboarding for new employees.
  • Payroll for office and maintain staff
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Community Manager

Affordable Residential Communities
01.2008 - 04.2013
  • Increasing homeowner retention rates by developing targeted campaigns aimed at re-engaging inactive users.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • File and deliver 10 and 3 day notices.
  • Preform evictions and writ of possession.

Assistant Community Manager

Affordable Residential Communities
03.2007 - 01.2008
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • File and deliver 10 and 3 day notices.
  • Preform evictions and writ of possession.

Leasing Sales Agent

Affordable Residential Communities
01.2004 - 03.2007
  • Collaborated with management to develop marketing strategies that drove interest in available properties.
  • Assisted maintenance team in addressing any reported issues, ensuring timely resolution of problems affecting residents'' quality of life.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Prepared detailed reports on leasing activity, enabling management to make informed decisions regarding future initiatives.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Streamlined leasing processes for efficiency, resulting in quicker turnaround times and improved client satisfaction.
  • Boosted property occupancy rates by conducting engaging, informative tours for prospective residents.
  • Organized community events at the property to foster a sense of belonging among tenants and increase retention rates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Education

Associate of Science - Business Administration And Management

Tarant County College
Fort Worth
08.2005

Skills

  • Account Reconciliation
  • Process Improvement
  • Competitor Analysis
  • Staff Management
  • Business Development
  • Database Management
  • Leasing reports
  • Performance optimization strategies
  • Property Management
  • Data-driven decision-making
  • Pricing strategy

Certification

  • Certified Revenue Manger , Yes Communities - 2013-2023

Languages

Spanish
Native or Bilingual

Timeline

Community Manager

Yes Communities
04.2013 - 03.2020

Community Manager

Affordable Residential Communities
01.2008 - 04.2013

Assistant Community Manager

Affordable Residential Communities
03.2007 - 01.2008

Leasing Sales Agent

Affordable Residential Communities
01.2004 - 03.2007

Revenue Manager

Yes Communities

Associate of Science - Business Administration And Management

Tarant County College

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Nicole Durham