Nicole Eak
Seaside Heights,USA
Summary
Results-oriented professional with over 15 years of experience and a proven track record in relationship management, team building, and performance improvement. Seeking a position to leverage extensive knowledge in driving business goals while providing opportunities for personal growth and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Outback Steakhouse
06.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Agent in Charge
Verano Holdings
01.2023 - 06.2024
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Food and Beverage Manager
Wawa
04.2019 - 01.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
General Manager
Boston Market
06.2012 - 04.2019
- Consistently maintain high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Build sales forecasts and schedules to reflect productivity targets
- Optimize profits by controlling food and labor costs on a daily basis
- Conduct daily pre-shift and weekly management meetings to ensure organizational efficiency
- Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
Education
High School Diploma -
CENTRAL REGIONAL HIGH SCHOOL
Bayville, NJSkills
- Operations Management
- Staff Management
- Staff Scheduling
- Recruitment
- Regulatory Compliance
- Interpersonal Skills
Accomplishments
Certified Crisis Management Counselor
Certification
ServSafe certification
Timeline
Restaurant Manager
Outback Steakhouse
06.2024 - Current
Agent in Charge
Verano Holdings
01.2023 - 06.2024
Food and Beverage Manager
Wawa
04.2019 - 01.2023
General Manager
Boston Market
06.2012 - 04.2019
High School Diploma -
CENTRAL REGIONAL HIGH SCHOOL
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