Nicole Edwards
Troy,NY
Summary
Seasoned Human Service professional with more than 10 years of experience in fast-paced environments i.e. prison system psychiatric facility. Excellent communication, judgment and decision-making skills. Track record of achieving exceptional results in resolving conflicts and implementing positive solutions.
Passionate Program Manager with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
25
25
years of professional experience
Work History
Shelter Advocate
Unity House
Troy, NY
05.2022 - Current
- Used knowledge and supportive problem-solving to achieve treatment goals of successful crisis intervention technique
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports
- Provided intervention as an advocate for clients to resolve emergency problems in crisis situations
- Evaluated and addressed individual client needs and concerns
- Provide phone coverage for the PREA Hotline, Domestic Violence and Sexual Assault Hotline
Program Manager of Residential Services
Capital District Psychiatric Center
Albany, NY
05.2014 - Current
- Supervise Mental Health Therapy Aides and assist Residential Program Manager in managing and overseeing the operations of a State Operated Community Residence
- Support and assist residents in obtaining and utilizing skills and accessing both residence and community-based resources and participate in activities associated with self-administration of medication
- Assisting in the development of treatment plans; providing counseling to promote mental, emotional, physical, and social functioning
- Developed and maintained budgets, timelines, and performance metrics for residential services programs.
- Conducted regular staff meetings to ensure program objectives were met.
- Researched best practices for residential services programs and implemented changes as needed.
- Resolved conflicts among team members by using effective problem-solving techniques.
Family Care Worker
Community Maternity Service
Albany, NY
10.2006 - 11.2010
- Encouraged juveniles to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships
- Assisted pregnant and parenting juveniles with positive strategies to promote client wellness and independence
- Facilitated educational classes such as, behavioral management, anger management, independent living, and parenting skills.
Correctional Officer
Corrections
Hudson, NY
11.2001 - 11.2006
- Maintained order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Responded to emergencies, such as prison escapes
- Maintained knowledge of, complied with, and enforced all institutional policies, rules, procedures, and regulations
- Resolved disputes between inmates.
Education
Bachelor of Science - Community & Human Service
Empire State College
06.2013
Skills
- Knowledge of juvenile justice system
- Expert in crisis intervention techniques
- Completed suicide prevention training culturally sensitive
- Psychiatric population familiarity
- Complex problem solving and critical thinking
- Client Advocacy
- Collaboration and Teamwork
- Safety Planning
Timeline
Shelter Advocate
Unity House
05.2022 - Current
Program Manager of Residential Services
Capital District Psychiatric Center
05.2014 - Current
Family Care Worker
Community Maternity Service
10.2006 - 11.2010
Correctional Officer
Corrections
11.2001 - 11.2006
Bachelor of Science - Community & Human Service
Empire State College