Nicole Erhardt
Crown Point,IN
Summary
Detail-oriented professional with 10+ years of experience and knowledge of conflict resolution, customer communications and customer retention. Aiming to leverage my skills to successfully fill the right position or role.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Taft Middle School
Winfield, IN
07.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Para Professional
Elliott Elementary School
Munster, IN
09.2019 - 05.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Lash Consultant
Amazing Lash studio
Highland, IN
09.2019 - 11.2021
- At amazing lash studio my job as a lash consultant consisted of warmly welcoming clients into the studio, walking new clients through paperwork, teaching clients about style, size and volume options and overall providing exceptional customer service. Also offering advice on products and help with finding products and merchandise. Other lash consultant duties were informing clients about latest promotions, products, coupons or special offerings at the studio. Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion. Used spreadsheets and google docs to keep track of inventory and new client prospects. Processed cash, card, coupon, Groupon and membership rewards sales maintaining and balancing the register. Other duties were cleaning the studio by following all local COVID-19 safety protocols including increased sanitation, enforcing mask policies and ensuring a limited capacity.
Medical Assistant
Advance Pain Care
Hobart, IN
02.2021 - 04.2021
- My responsibilities as a medical assistant at Advance pain care consisted of swiftly and efficiently charting patient information. Promptly greeting patients and leading them to exam rooms to await doctor or nurse practitioner arrival. Providing a pre exam for the doctor or np by collecting patients vitals and samples. Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employees and patients safety and satisfaction.
Server Team Lead
Olive Garden
Merrillville, IN
10.2016 - 11.2020
- My server responsibilities at Olive Garden were to warmly greet new and returning guests and developed relationships that resulted in customer loyalty. Memorized a large and extensive food and alcohol menu along with rotating specials in order to give customized recommendations to guests. Served appetizers, lunch and dinner in an extremely high volume chain restaurant. Swiftly and successfully resolved any guest problems resulting in guest satisfaction 100% of the time. Extensively maintaining a clean restaurant and section regularly throughout my shifts.
Sales Associate
Victoria's Secret
Merrillville, IN
03.2016 - 09.2016
- As a sales associate at Victoria's Secret my job duties were maintaining a clean, organized inventory and curated displays of rotating seasonal clothes and accessories. Actively staying informed about latest sales, offerings and loyalty programs. Anticipating customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction. Happily guiding customers through the process of successfully finding their ideal style and size. My other responsibilities were to meticulously handle the POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate cash flow.
Server/host/tasting Room Attendant
Cooper’s Hawk Winery and Restaurant
Merrillville, IN
03.2013 - 07.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma - undefined
Highland High School
Highland, IN12.2010
Skills
- Customer service
- Detail oriented
- Time management
- Adaptability
- Organized
- Problem solving
- Creativity
- Collaboration
Timeline
Paraprofessional
Taft Middle School
07.2024 - Current
Medical Assistant
Advance Pain Care
02.2021 - 04.2021
Para Professional
Elliott Elementary School
09.2019 - 05.2024
Lash Consultant
Amazing Lash studio
09.2019 - 11.2021
Server Team Lead
Olive Garden
10.2016 - 11.2020
Sales Associate
Victoria's Secret
03.2016 - 09.2016
Server/host/tasting Room Attendant
Cooper’s Hawk Winery and Restaurant
03.2013 - 07.2014
High School Diploma - undefined
Highland High School