Nicole Ervin
Bloomington,IL
Summary
I have several years of experience with customer service and the computer systems, but also have about 3-4 years of experience in the vet field. I am a very determined and hardworking person, also I would say I have strong communication skills. Previous work has resulted in improved customer satisfaction and improved cleanliness and organization of the store.
Overview
3
3
years of professional experience
Work History
Associate
PetSmart
Bloomington, IL
10.2024 - Current
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Trained new associates on store operations, policies, and procedures.
- Greeted customers to determine wants or needs.
- Assisted customers with selecting items and answering questions about products.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
- Built relationships with customers by providing friendly customer service.
Cashier
Runnings
Tilton, IL
03.2024 - 10.2024
- Processed customer payments quickly and returned exact change and receipts.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Veterinary Assistant
University of Illinois
Champaign, IL
07.2023 - 07.2024
- Communicated with veterinarians and staff members to maintain patient flow.
- Collected fluids from animals for laboratory testing.
- Documented and tracked treatment activities.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Dispensed medications orally or topically as directed by veterinarian.
- Ordered medication refills when needed.
- Handled and restrained animals following safety requirements and procedures.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Veterinary Assistant
Fairchild Animal Hospital
Danville, Illinois
01.2022 - 07.2023
- Attended regular continuing education courses related to veterinary medicine.
- Communicated with veterinarians and staff members to maintain patient flow.
- Collected fluids from animals for laboratory testing.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Documented and tracked treatment activities.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Dispensed medications orally or topically as directed by veterinarian.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Ordered medication refills when needed.
- Cleaned and sterilized exam rooms between appointments.
- Assisted veterinarians in examining animals.
- Handled and restrained animals following safety requirements and procedures.
Education
Associate of Science - Veterinary Medicine
Heartland Community College
Normal, ILSkills
- POS system operation
- Product knowledge
- Performance improvement
- Adaptability and flexibility
- Record and file management
- Workplace safety
- Public relations
Timeline
Associate
PetSmart
10.2024 - Current
Cashier
Runnings
03.2024 - 10.2024
Veterinary Assistant
University of Illinois
07.2023 - 07.2024
Veterinary Assistant
Fairchild Animal Hospital
01.2022 - 07.2023
Associate of Science - Veterinary Medicine
Heartland Community College