NICOLE ESPINAL DE LOPEZ
Methuen,Massachusetts
Summary
Responsible and reliable professional with experience in customer service, healthcare, and front-desk operations. Skilled in assisting customers, handling high-volume interactions, processing payments, managing phone calls, and resolving concerns professionally. Bilingual in English and Spanish, with strong communication and organizational skills.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Agent – Carter’s Campaign
Support Services Group (SSG)
Santiago de los Caballeros, Santiago
09.2022 - 12.2023
- Provided customer service support through high-volume inbound and outbound calls.
- Assisted customers with orders, payments, promotions, and account inquiries.
- Processed and modified orders accurately according to customer requests.
- Resolved customer concerns professionally and efficiently.
- Maintained a high level of professionalism while handling multiple customer interactions.
Senior Medical Assistant
CMA weight management and Bariatrics
Andover, Massachusetts
04.2025 - Current
- Assisted patients and providers in a fast-paced healthcare environment.
- Managed high-volume phone calls, messages, appointments, and customer inquiries.
- Processed payments and prior authorizations accurately.
- Provided professional and compassionate customer service.
- Maintained accurate records and handled confidential information.
- Coordinated with patients and healthcare teams to resolve concerns efficiently.
Medical assistant
Corominas Clinic
Santiago de los caballeros
01.2023 - 12.2024
- Provided professional and personalized service to patients in a fast-paced environment.
- Conducted patient visits and maintained accurate electronic records.
- Communicated effectively with patients and healthcare professionals.
- Managed multiple tasks while maintaining accuracy and attention to detail.
Education
English - Intensive English Course
ENCOME
Santiago de los Caballeros, Dominican Republic 01.2021 - 12.2021
Doctor in Medicine -
Universidad Tecnologica de Santiago
Santiago de los Caballeros, Dominican Republic 04.2014 - 11.2020
High School Diploma -
Politécnico Femenino Nuestra Señora De Las Mercedes
Santiago De Los Caballeros , Dominican Republic 06.2013
Skills
- Customer Service
- Cashier & Payment Processing
- Order Processing
- Customer Relations
- Phone & Front Desk Support
- Problem Resolution
- Bilingual: English & Spanish
- Data Entry & Record Keeping
- High-Volume Environment
- Teamwork & Communication
- Attention to Detail
- Time Management
LANGUAGES
- Spanish
- English
Timeline
Senior Medical Assistant
CMA weight management and Bariatrics
04.2025 - Current
Medical assistant
Corominas Clinic
01.2023 - 12.2024
Customer Service Agent – Carter’s Campaign
Support Services Group (SSG)
09.2022 - 12.2023
English - Intensive English Course
ENCOME
01.2021 - 12.2021
Doctor in Medicine -
Universidad Tecnologica de Santiago
04.2014 - 11.2020
High School Diploma -
Politécnico Femenino Nuestra Señora De Las Mercedes