NICOLE EVERS

• Coordinated daily functions of Facilities Management, planning and supervising all department activities.
  Mentored employees by identifying training needs and scheduling relevant programs.
  Directed budget management efforts, overseeing supply purchases and service contracts.
  Ensured compliance with division policies while monitoring quality and efficiency standards.
  Resolved customer service issues effectively before escalation to maintain satisfaction.
  Promoted staff development through coaching, mentoring, and performance evaluations.
  Analyzed work processes regularly to identify areas for improvement.
  Participated in various committees to enhance departmental strategies.

Collaborated with ES leadership to enforce policies and maintain quality standards across teams.

Directed staff operations with EVS Supervisor to optimize workflow and equipment usage.

• Facilitated orientation and training sessions for staff on policies and maintenance practices.
• Guided assigned staff, enhancing overall performance through effective coaching.
• Participated actively in departmental committees as recorder, contributing to discussions.
• Ensured compliance with Department mission for maintaining a clean, safe environment.
• Executed special projects from Environmental Services Supervisors and Managers, achieving objectives efficiently.

• Maintained cleanliness of assigned areas daily, ensuring high standards were met.
  Facilitated training for new janitors and assistant managers to prepare them effectively.
  Responded to workload changes promptly to fulfill responsibilities.
  Serviced and maintained cleaning equipment, optimizing performance.
  Employed iPad tools for comprehensive task completion.

• Maintained cleanliness of assigned areas daily for optimal conditions.
  Facilitated ES training sessions to empower team members.
  Handled fluctuating workloads efficiently, maintaining consistent performance.
  Focused on improving patient satisfaction through reliable care practices.
  Accommodated schedule variations with adaptive solutions.
  Worked closely with patients and staff from diverse cultures to strengthen community ties.

• Supervised associates on three shifts, ensuring consistent performance across all levels.
  Trained and developed team members through ongoing coaching and annual reviews.
  Managed merchandise ordering processes to guarantee availability for sales.
  Organized warehouse operations to enhance logistical efficiency.
  Implemented seasonal adjustments to department displays in response to consumer trends.
  Communicated effectively using a multi-line phone system with diverse personnel.

• Led community outreach initiatives to boost engagement and participation among diverse groups.
• Managed a caseload of 100 clients across multiple office locations, ensuring tailored support.
• Conducted client assessments to identify individual needs and appropriate services.
• Developed content for meetings and presentations to facilitate effective communication.
• Facilitated support groups, promoting recovery and personal growth among participants.
• Coordinated community resources to strengthen client support systems.
• Advocated for client rights, ensuring access to essential services.
• Maintained accurate case records in compliance with agency guidelines.