Nicole Falestra
Fort Lauderdale,FL
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Resourceful navigation of complex healthcare environments to optimize patient care. Enthusiastic candidate offers over 10 years of experience in leadership roles. Excellent team player and problem solver with resourceful and flexible approach to team environments. Knowledgeable about Medical and Hospitality operations and best practices to maintain effective operational output. Hardworking and dedicated employee with a desire to take on new challenges.
Overview
8
8
years of professional experience
Work History
Sales Associate
CHG Healthcare
Fort Lauderdale, FL
07.2022 - 06.2023
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Provided guidance to new employees regarding onboarding processes and policies.
- Assisted in creating compensation packages that were competitive yet cost effective.
- Developed job postings and advertised positions to attract qualified candidates.
- Conducted phone screens with potential applicants and evaluated their qualifications.
- Collaborated with department managers to understand current staffing needs.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
Assistant General Manager
Duffys Sports Bar
Weston, FL
03.2017 - 02.2022
- Be a team player
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Marketing Directors Assistant
HMY Yachts
Dania Beach, FL
10.2016 - 06.2021
- Interview, Screen and Hire employees for all boat shows/ Events and place them accordingly to their skills
- Maintained an above average performance in customer service
- Organized all client giveaways/ charity baskets for events
- Helped organize many events in coordination with the director
- Personable and outgoing to make the experience one of a kind.
- Assisted leadership in training and oversight of creative team.
- Handled variety of organizational and administrative duties, anticipating needs of executives and always being two steps ahead.
Chef/ Paramedic
La Peque M/Y
Hallandale Beach, FL
02.2017 - 01.2020
- Attends to guest needs
- Organize daily, weekly and monthly schedules
- Organize all finances
- Personable and outgoing to make the experience one of a kind
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
Medical Assistant
Atlantic Biotech
Pompano Beach, FL
03.2015 - 12.2019
- Access samples toxicology samples
- Worked on a laboratory outreach system
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Patient Transporter
Memorial Regional Hospital
Hollywood, FL
10.2016 - 08.2018
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Supported and coached new employees on policies and safety measures and offered assistance with tasks.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Cleaned, disinfected and prepared rooms for incoming patients.
Key Manager
Quaterdeck
Davie, FL
07.2015 - 01.2018
- Anticipate guest needs
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Some College (No Degree) - Emergency Management
College, Emergency Medical Services
Davie, FLBachelors - Fire Science
Barry University, Pembroke Pines, FLCooper City High
Coursework: Principles of Management Accounting Marketing Communications - Nursing
Keiser University
Skills
- Recruitment and Hiring
- Maintained an above average performance in customer service
- Outgoing and always willing to learn more
- Educated in Emergency Care
- Training and Development Skill
- Business Operations Background
- Business Development
- Records Organization and Management
- Employee Motivation
- Administrative Management
- Problem Anticipation and Resolution
Timeline
Sales Associate
CHG Healthcare
07.2022 - 06.2023
Assistant General Manager
Duffys Sports Bar
03.2017 - 02.2022
Chef/ Paramedic
La Peque M/Y
02.2017 - 01.2020
Marketing Directors Assistant
HMY Yachts
10.2016 - 06.2021
Patient Transporter
Memorial Regional Hospital
10.2016 - 08.2018
Key Manager
Quaterdeck
07.2015 - 01.2018
Medical Assistant
Atlantic Biotech
03.2015 - 12.2019
Some College (No Degree) - Emergency Management
College, Emergency Medical Services
Bachelors - Fire Science
Barry University, Pembroke Pines, FLCooper City High
Coursework: Principles of Management Accounting Marketing Communications - Nursing
Keiser University
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