Robert Hall
Avon,IN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
21
21
years of professional experience
Work History
Sales Associate
Plainfield Equipment
Plainfield, IN
04.2024 - Current
- Assisted customers with product selection and provided detailed information.
- Maintained inventory levels and organized merchandise displays effectively.
- Processed sales transactions accurately using point-of-sale systems.
Director of Operations /General Manager
New Wave Property Service
Zionsville, IN
08.2021 - 02.2024
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Enforced federal, state, local and company rules for safety and operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Conducted employee observations and documented findings.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted periodic assessments to evaluate company's financial performance.
- Collaborated with team leaders on quality audits.
Account Manager
Koorsen Facilities Management
Indianapolis, IN
05.2019 - 08.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Branch Manager
Vanguard Alarms
Indianapolis, IN
02.2012 - 05.2019
- Maximized branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Assessed employee performance and issued disciplinary notices.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
Owner
Tripps, On The Rocks, The Depot
Brownsburg, IN
04.2005 - 06.2011
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Skills
- Operations Oversight
- Leadership Training
- Performance Evaluation and Monitoring
- Revenue Forecasting
- Decision Making
- Recruitment and Hiring
- Administrative Management
- Originality and Creativity
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Employee Motivation
- Performance Assessment
- Goal Setting
- Management Team Building
- Training Management
- Hiring and Onboarding
- Budget Control
- Policy Development and Enforcement
- Business Leadership
- Financial Statement Review
- Staff Development
Timeline
Sales Associate
Plainfield Equipment
04.2024 - Current
Director of Operations /General Manager
New Wave Property Service
08.2021 - 02.2024
Account Manager
Koorsen Facilities Management
05.2019 - 08.2021
Branch Manager
Vanguard Alarms
02.2012 - 05.2019
Owner
Tripps, On The Rocks, The Depot
04.2005 - 06.2011