Nicole Falzarano
Davidson,NC
Summary
Executive Assistant with 10+ years of experience providing high-level support to executive and C-Suite leadership in fast-paced, multi-state operational environments. Known for exceptional executive partnership, sound judgment, and the ability to anticipate needs before they arise. Skilled in managing complex calendars, coordinating enterprise-level travel, preparing executive-ready communications, and ensuring leaders remain focused on strategic priorities. Brings expertise in Learning & Development initiatives, LMS administration, reporting, and new-startup implementation. Recognized for discretion, organizational excellence, and the ability to streamline operations, enhance communication, and strengthen alignment across teams.
Overview
21
21
years of professional experience
Work History
Executive Assistant, Operations
VECTOR FLEET MANAGEMENT
Charlotte, NC
01.2019 - 01.2026
- Prepare executive-level PowerPoint presentations for Board meetings and quarterly business reviews using Microsoft Office, Adobe Acrobat, and multi-source data reporting
- Administer company-wide Learning Management System (LMS), including user onboarding, reporting, troubleshooting, and system optimization
- Generate and distribute weekly and monthly operational performance reports to field leadership
- Coordinate enterprise-wide travel arrangements and executive calendars
- Support new business start-ups for maintenance repair facilities, including operational rollout and employee training coordination
- Partner with multiple shop locations to resolve operational challenges and improve workflow efficiency
- Played key role in corporate office relocation and shop openings/closures
- Plan and execute corporate events, executive meetings, and team-building initiatives
- Supported LMS system merger during Learning & Development integration initiative
Administrative Assistant
VECTOR FLEET MANAGEMENT
Charlotte, NC
09.2015 - 01.2019
- Managed shop parts inventory, vendor setup, and bin location systems
- Reviewed and processed repair orders, invoices, and inspection documentation
- Facilitated communication between customers and internal teams to resolve service issues
- Compiled safety data and inspection reports to ensure compliance standards
- Conducted quarterly and year-end inventory audits
Lead Server
RED ROCKS CAFÉ
Huntersville, NC
08.2004 - 01.2016
- Trained and mentored new team members to ensure service excellence
- Supported special events and catered functions for high-profile clientele
- Assisted with event planning, setup, execution, and close-out operations
- Recognized with 100% secret shopper score for outstanding customer service
Major Accounts Representative
CIVITAS MEDIA
Davidson, NC
12.2013 - 09.2015
- Managed high-value client accounts, reviewing contracts and resolving billing discrepancies
- Maintained and updated account records to ensure accuracy and compliance
- Coordinated accounts receivable collections to maintain current payment status
- Built long-term client relationships to drive retention and satisfaction
Office Manager, Sales & Customer Service
TOTAL STOCKROOM
Huntersville, NC
11.2008 - 12.2013
- Opened and managed new customer accounts, processed orders, and maintained records
- Represented company at trade shows to prospect new business and strengthen client partnerships
- Analyzed customer needs and recommended product solutions
- Supervised and trained office staff to improve service delivery
- Prepared and analyzed monthly sales and service performance reports
- Managed accounts receivable and collections
Education
Eastern New Mexico University
Portales, NMSkills
- Executive & Administrative Support
- Operational Reporting & Documentation
- Travel management
- Calendar management
- Cross-Functional Coordination
- Stakeholder & Relationship management
- Event Planning & Corporate Functions
- Inventory & Vendor management
- Microsoft Office Suite (Powerpoint, Outlook, Excel, Word)
- Adobe Acrobat (PDF editing and creating)
- LMS Platforms (administration, reporting, onboarding)
- Canva (Digital workspace for media and other documents)
Timeline
Executive Assistant, Operations
VECTOR FLEET MANAGEMENT
01.2019 - 01.2026
Administrative Assistant
VECTOR FLEET MANAGEMENT
09.2015 - 01.2019
Major Accounts Representative
CIVITAS MEDIA
12.2013 - 09.2015
Office Manager, Sales & Customer Service
TOTAL STOCKROOM
11.2008 - 12.2013
Lead Server
RED ROCKS CAFÉ
08.2004 - 01.2016
Eastern New Mexico University