Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Nicole Fanizzi

Staten Island,NY

Summary

Resourceful professional in communication services, known for high productivity and efficiency in task completion. Possess specialized skills in rapid information processing, effective call routing, and maintaining calm under pressure. Excel using empathy, active listening, and clear communication to resolve inquiries and facilitate connections.

Overview

1
1
year of professional experience

Work History

Counter and Phone Girl

Domenico's Pizza
Staten Island, NY
06.2022 - 01.2023
  • Assisted customers with product selections, ensuring their satisfaction.
  • Performed opening and closing duties including counting money in register drawer.
  • Operated cash register to process payments accurately and efficiently.
  • Followed up with customers after purchase to ensure satisfaction with product and service.
  • Maintained cleanliness of store by stocking shelves, cleaning displays.
  • Provided assistance in other departments when needed.
  • Enforced store policies regarding payment methods, returns and exchanges.
  • Ensured compliance with safety regulations when handling food items.
  • Answered customer inquiries regarding products, services, and promotions.
  • Provided support to staff members during peak business hours.
  • Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
  • Greeted customers and provided excellent customer service.
  • Trained new staff on counting procedures and best practices.
  • Maintained cleanliness and organization of counting areas to ensure a safe working environment.
  • Directed customers to napkin and utensil station to obtain paper goods and condiments.
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Managed a large volume of incoming calls from both internal and external sources.

Child and Youth Program Assistant

Tyson-Schoener Elementary School
Reading, PA
01.2022 - 05.2022
  • Conducted individual and group activities to develop social skills among participants.
  • Communicated effectively with other professionals working in similar fields.
  • Monitored participant behavior, providing positive reinforcement when appropriate.
  • Participated in staff meetings to discuss program goals and objectives.
  • Assisted with homework completion and tutoring sessions as needed.
  • Assisted with the planning, organizing, and implementation of special events.
  • Ensured that all equipment was properly maintained and stored after each activity session.
  • Supervised children while they participated in various games and activities.
  • Created a safe environment where children can express themselves freely.
  • Maintained safety standards during all activities.
  • Provided guidance and mentorship to children in a recreational setting.
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.

Education

Bachelor of Science - Healthcare Science

Alvernia University
Reading, PA
05-2024

Skills

  • Excellent Communication
  • Active Listening
  • Organizational Skills
  • Problem-Solving
  • Adaptability and Flexibility
  • Reliability
  • Multitasking
  • Professionalism
  • Interpersonal Skills
  • Team Collaboration
  • Records Management
  • Written Communication
  • Decision-Making
  • Adaptability
  • Continuous Improvement
  • Self Motivation
  • Goal Setting
  • Team building
  • Data Documentation
  • Analytical Skills

Affiliations

  • Clubs: Circle-K and Pre health (2019-2024)
  • Volunteer work: Throughout my 5 years of school I have volunteered over 40 hours and made an impact value of $1,339.60.

Accomplishments

  • Captain of my varsity lacrosse team in high school.
  • Made spring deans list 2024.

Timeline

Counter and Phone Girl

Domenico's Pizza
06.2022 - 01.2023

Child and Youth Program Assistant

Tyson-Schoener Elementary School
01.2022 - 05.2022

Bachelor of Science - Healthcare Science

Alvernia University

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Nicole Fanizzi