Nicole Farzam
Norwalk,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Marketing and Social Media Coordinator
Salon Shahin
03.2006 - Current
- Researched and identified new opportunities for increasing company's social media presence.
- Strategized and developed video content for social media publications.
- Created and distributed monthly newsletters to stay in touch with followers.
- Continually maintained and improved company's reputation and positive image in markets served.
- Optimized email campaigns to increase open and click-through rates.
- Devised content strategy to effectively engage target audiences.
- Upgraded salon to digital system (Meevo2) that streamlined business operations and online booking for thousands of clients.
- Able to effectively run front desk operations, such as welcoming guests, answering phone calls, booking appointments, managing the daily totals, keeping employees on track.
COVID Protocol Coordinator
Salon Shahin
03.2020 - 03.2021
- Gathered and organized materials to support operations.
- Coached 40 employees through day-to-day work and complex problems.
- Created protocol for employees, based on State of Connecticut guidelines, to ensure safe work environment throughout pandemic.
- Communicated with salon clientele about salon's reopening plan, as well as any safety protocol.
- Worked as point of contact for client and employee concerns regarding safety and protocol throughout pandemic.
- Secured necessary federal funding and local grants to keep salon running.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Makeup Artist
Salon Shahin
03.2006 - 05.2010
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
Hair Salon Assistant
Sparkle Beauty Studio
04.2004 - 11.2005
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Assisted on set with hair styling and makeup applications.
Lifeguard and Swim Instructor
Darien YMCA
06.2001 - 11.2003
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Recorded daily activity logs and incident reports for tracking purposes.
- Responded to patron incidents in professional and timely manner.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
Cosmetology - Hair, Skin And Nail Care
Aveda Institute New York
New York, NY2005
Skills
- Campaign Management
- Social Media and Promotions
- Social Media Strategy
- Content Curation
- Credit Card Payment Processing
- Retail Sales Customer Service
- Store Maintenance
- Team Development
- Multi-Line Phone Talent
- Brand Representation
- Money Handling Abilities
- Social Media Platforms
- Cosmetology Principles Knowledge
- Cosmetology Industry Exposure
- Makeup Application
- Advanced Communication Skills
- Outstanding Customer Service
- Business Management
- Desktop and Laptop Computers
- Cash Register Operations
- Business Operations
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsCompany CultureWork-life balanceHealthcare benefits401k matchTimeline
COVID Protocol Coordinator
Salon Shahin
03.2020 - 03.2021
Marketing and Social Media Coordinator
Salon Shahin
03.2006 - Current
Makeup Artist
Salon Shahin
03.2006 - 05.2010
Hair Salon Assistant
Sparkle Beauty Studio
04.2004 - 11.2005
Lifeguard and Swim Instructor
Darien YMCA
06.2001 - 11.2003
Cosmetology - Hair, Skin And Nail Care
Aveda Institute New York
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