Nicole Fernandez
Palm City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist/Customer Service Representative
International Wholesale Tile ( IWT )
07.2021 - Current
- Verifying orders are entered correctly according to customers purchase orders.
- Consistent record of less then .05% error rate .
- Ensuring CRSs following procedure when entering orders.
- Verifying labels and BOLs are correct and forwarding to appropriate departments for release.
- Assisting with order entry and phones when needed
- Welcoming visitors and accepting packages,routing to correct recipients
- Responsible for office supply order
Sales Associate /Forklift Driver/ On Site Delivery
Stonewalk Interiors
02.2020 - 07.2021
- Delivered goods and services to customers on time and in excellent condition
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Notified customers of delays,decreasing calls to support
- Operated and maintained heavy equipment safely,including forklifts, stair climbers and pallets jackets.
- Answered incoming telephone calls to provide store, products and service information,
Sales Associate /Customer Service Representative
Tile Market Stuart
12.2019 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Design bathrooms and helped with ideas
Office Manager Tile /Onsite Manager Tile
Affordable Flooring
05.2016 - 01.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Accomplished multiple tasks within established timeframes.
- Installed tile flooring in residential homes and commercial buildings.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Followed strict safety standards for customer and worker protection.
- Completed skilled repairs of existing tile installations.
- Helped supervisors create cost estimates for tile installation projects.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree -
Lake Worth High School
Lake Worth, FLSkills
- Team Collaboration
- Regulatory Compliance
- Documentation and Reporting
- Performance Monitoring
- Materials Inspection
- Detail Oriented
- Problem-Solving Skills
- Team Leadership
- Customer Service
- Decision-Making
- Warehouse Operations
- Energetic Self-starter
Timeline
Quality Assurance Specialist/Customer Service Representative
International Wholesale Tile ( IWT )
07.2021 - Current
Sales Associate /Forklift Driver/ On Site Delivery
Stonewalk Interiors
02.2020 - 07.2021
Sales Associate /Customer Service Representative
Tile Market Stuart
12.2019 - 02.2020
Office Manager Tile /Onsite Manager Tile
Affordable Flooring
05.2016 - 01.2020
No Degree -
Lake Worth High School
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